Restoration Estimator

Servpro•Worcester, MA

1d•Onsite

About The Position

The Restoration Estimator is responsible for managing a wide range of functions necessary to successfully assess, estimate, and secure restoration and remediation projects. This role ensures an accurate scope of work is developed for property damage resulting from water, fire, mold, storm, or other related incidents. The Restoration Estimator is accountable for delivering consistent, detailed, and comprehensive estimates while maintaining a high level of service in all interactions with property owners, insurance representatives, clients, and vendors throughout the restoration process.

Requirements

Bachelor’s degree in construction management, Business, or related field preferred
Minimum of 2 years of experience in restoration estimating, water/fire mitigation, and/or insurance adjusting
Strong customer service skills with the ability to manage customers during stressful loss situations
Excellent written and verbal communication skills for working with customers, adjusters, and internal teams
Proficiency in Xactimate™ estimating software and familiarity with insurance carrier guidelines and TPA programs
Strong analytical, critical thinking, and problem-solving skills in evaluating property damage and determining scope of work
Ability to thrive in a fast-paced, emergency service environment with shifting priorities
Detail-oriented with strong organizational and documentation skills
Team-oriented mindset with the ability to collaborate effectively with production crews and office staff
Valid driver’s license with the ability to travel locally to job sites as needed

Nice To Haves

IICRC WRT – Water Damage Restoration Technician
IICRC ASD – Applied Structural Drying
IICRC FSRT – Fire & Smoke Restoration Technician
IICRC AMRT – Applied Microbial Remediation Technician
IICRC OCT – Odor Control Technician (preferred)
IICRC CCT – Carpet Cleaning Technician (a plus)
Xactimate Level 1, 2, or 3 Certification (preferred)

Responsibilities

Establish and maintain strong customer relationships for restoration services
Educate customers on the restoration and mitigation process, including timelines, expectations, and next steps
Assess property damage and work with customers to understand immediate needs, safety concerns, and potential upgrades
Ensure all estimates and scopes align with client requirements and insurance carrier guidelines
Analyze labor, materials, equipment, and time required for restoration and remediation projects
Create accurate sketches and develop an initial scope of work for mitigation and restoration services
Deliver consistent, detailed, and well-documented estimates using industry-standard tools (e.g., Xactimate / Cotality™)
Identify project constraints, potential hazards, and required repairs or upgrades related to damage conditions
Collaborating with Project Managers and field teams to validate scope, pricing, and production approach
Identify, document, and finalize the full scope of work from mitigation through reconstruction
Coordinate with external resources as needed (e.g., adjusters, industrial hygienists, engineers, environmental testing firms) to ensure estimate accuracy
Assemble clear, accurate, and well-organized estimates for internal review and client submission
Communicate estimate details, project scope, and updates effectively with customers, insurance partners, and internal teams