From First Responder to Business Builder: Restoration Business Development Role

Bosun • Pittsburgh, PA

23d • Hybrid

About The Position

This role is for a Restoration Business Development Representative, targeting individuals with a background in first response (firefighters, EMTs, paramedics) who excel at building trust and providing calm, capable assistance during crises. The position involves building strategic relationships within the community to help homeowners and businesses recover from property disasters. It emphasizes relationship building, networking, and consultative sales rather than high-pressure tactics or cold calling. The company is a growing leader in the restoration industry, seeking individuals who want to build a career around their existing strengths of showing up for people on their worst days.

Requirements

• Proven experience in sales, business development, customer service, public safety, restoration, or a related field.
• Strong networking and relationship-building skills.
• Excellent verbal and written communication.
• Comfortable speaking with individuals and groups.
• Highly organized with strong time management skills.
• Proficient with technology and CRM systems.
• Valid driver's license with an acceptable driving record.
• Ability to work within an assigned territory.
• Ability to participate in an on-call rotation, including evenings, weekends, and holidays as scheduled.

Nice To Haves

• Previous restoration experience is helpful but not required for the right relationship builder.

Responsibilities

• Become the face of the company within an assigned territory.
• Build long-term relationships with fire departments, police departments, EMS, municipalities, insurance professionals, property managers, commercial clients, and community organizations.
• Become a trusted local resource within the territory.
• Attend networking events, chamber meetings, trade associations, and community functions.
• Educate referral partners on emergency restoration services.
• Respond to emergency property losses involving fire, water, storm, or other catastrophic events.
• Meet with property owners during difficult situations with empathy, professionalism, and confidence.
• Explain the restoration process and help customers make informed decisions.
• Coordinate with operations and project management teams to ensure an exceptional customer experience.
• Maintain strong communication with customers throughout the emergency response process.
• Monitor incoming leads and respond quickly.
• Manage personal pipeline and achieve individual sales and business development goals.
• Participate in an on-call rotation for emergency response.

Benefits

• Base salary dependent on experience plus uncapped commission — unlimited earning potential
• Company vehicle and fuel reimbursement
• Company-provided cell phone and laptop
• Paid Time Off and flexible scheduling
• Comprehensive onboarding and mentorship
• Ongoing professional development and industry-leading training programs
• Career advancement opportunities with a rapidly growing organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed