Restaurant Supervisor

Warwick Hotel•Denver, CO

About The Position

Gattara - Upon Town Italian Eatery is seeking a hands-on, dynamic, proactive Shift Supervisor to manage restaurant operations, ensure a high-quality customer experience, develop the team, and support sales and business results. AM and PM shifts are available. This paid role offers the opportunity to develop management skills in a fast-paced, customer-focused food service environment. The supervisor oversees daily operations, supports staff training, maintains food safety standards, and helps foster a lively, welcoming atmosphere.

Requirements

High school diploma or equivalent.
Previous serving experience in a full-service restaurant, hotel, or comparable hospitality environment.
Basic knowledge of food and beverage service standards.
Strong verbal communication and interpersonal skills.
Ability to manage multiple priorities in a fast-paced environment.
Ability to stand and walk for extended periods during scheduled shifts.
Strong attention to detail and commitment to guest satisfaction.
Availability to open at 5:30 a.m. and work weekends.
Genuine hospitality and an ability to create welcoming, personalized guest experiences.
Ability to communicate effectively and work collaboratively with restaurant, bar, culinary, and hotel colleagues.
Ability to remain professional, organized, and guest-focused during busy service periods.
Comfort learning food and beverage offerings and making recommendations based on guest preferences.
Ability to anticipate guest needs and address concerns professionally.

Nice To Haves

Previous experience in a luxury hotel, upscale restaurant, or fine-dining environment.
Experience using point-of-sale (POS) and restaurant order-management systems.
Food safety or hospitality-related certification.
Additional language skills that support communication with a diverse guest population.
Experience making thoughtful menu recommendations and identifying opportunities to enhance the guest experience.

Responsibilities

Assist with managing daily restaurant operations to ensure smooth shift flow and high-quality service.
Supervise team members during shifts, providing guidance, motivation, and training to uphold company standards.
Oversee food preparation and handling to maintain safety, quality, and consistency.
Use POS systems for order processing, cash handling, and accurate transactions.
Support inventory control by monitoring stock levels, assisting with ordering, and minimizing waste.
Conduct regular inspections to support compliance with food safety regulations and sanitation standards.
Contribute to staff training, including onboarding new team members and developing existing staff.
Handle customer inquiries and concerns promptly to support positive dining experiences.
Participate in interviewing potential team members and support management hiring decisions.
Make menu recommendations and seek opportunities to enhance the guest experience.