Restaurant Supervisor

Marcus Corporation•Omaha, NE

1d•Onsite

About The Position

Are you passionate about hospitality and eager to work for one of the most recognized names in the industry? Do you aspire to grow your career at a premier hotel in downtown Omaha? If so, the Omaha Marriott at the Capitol District is the perfect place for you! We are seeking a dedicated individual to join our dynamic team and contribute to the exclusive luxury and outstanding service that define our hotel. As a Restaurant Supervisor you’ll take charge of a diverse array of dining experiences, assisting in overseeing everything from the Society 1854 Restaurant, The Burdock and Bitters Lobby Lounge, In-Room Dining, Jewell on Capitol and the lively Pano Pool Bar. We currently have two open positions available an AM shift from 5:00 a.m. to 1:30 p.m. and a PM shift from 4:00 p.m. to 12:30 a.m. At the Omaha Marriott Downtown, you manner making you an essential part of their memorable stay. Located in the heart of downtown Omaha, this upscale hotel offers world-class hospitality to guests and is ranked one of the leading hotels in the city. The Omaha Marriott Downtown’s commitment to providing outstanding guest experiences extends to its employees. Our property and brand pride itself on world-class service and superior style.

Requirements

Must read and speak English fluently to understand guest requests and communicate effectively, especially under pressure.
Prior restaurant and hospitality experience required; bartending experience is required.
Understand room service operations, including staffing, service equipment, and guest relations.
Handle complaints professionally, demonstrate empathy, and provide timely, effective solutions.
Supervise staff using Marcus and Marriott standards, motivate independent workers, and track shopper reports for improvement.
Efficiently manage multiple tasks, including handling several phone lines simultaneously.
High school diploma or equivalent required.
Ability to obtain any government required license or certificate.
TIPS and Douglas County food handler certification required.

Nice To Haves

Bartending certificate preferred.
CPR certification and/or First Aid Training preferred.

Responsibilities

Able to perform all roles within the outlet, including server, cashier, and expeditor.
Supervise staff, manage operations in absence of the manager, and assist with ongoing training to uphold standards.
Interact positively with guests, promote hotel services, and resolve issues effectively to ensure satisfaction.
Monitor food preparation and service to ensure quality, consistency, and adherence to time quotes and standards.
Oversee inventory, control payroll and equipment costs, and maintain outlet profitability.
POS system for billing and reporting; maintain house bank and manage financial transactions accurately.
Enforce sanitation and cleanliness across all areas; uphold a professional appearance and ethical conduct.
Implement sales incentives, track competition, and stay informed on hospitality trends.
Monitor hotel floors for tray management and ensure timely room service deliveries.

Benefits

A free, well-balanced meal every shift
Room discounts at Marcus Hotels & Resorts and Marriott-branded properties
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Free parking
“Two for one” movie theater coupons at Marcus Theatres
Ability to grow your career and transfer from one property to another while maintaining your service with the company
Early wage access
Paid time off
Medical, dental, and vision insurance (offered after 30 days of employment)
Company-paid life insurance
Employee assistance program offer
401k with employer match