Restaurant Supervisor at the Hilton Hotel

Valor Hospitality Partners•College Station, TX

1d•Onsite

About The Position

Supervise the associates in the shift operations and aid in the administration of the Restaurant to achieve guest satisfaction, quality service, compliance of policies and procedures while meeting/exceeding financial goals. This role involves supervising shift operations, liaising with kitchen staff, managing restaurant associates, creating promotions, ensuring compliance with regulations, maximizing profitability, maintaining a safe and healthy environment, resolving guest issues, managing cash and reporting, and performing special projects as assigned. The position may also involve serving as the manager on duty.

Requirements

Two to Four-year college degree or equivalent education/experience.
Minimum of two-year experience in the food and beverage industry
Requires basic knowledge of restaurant operations.
Possess excellent oral, written and presentation skills.
Ability to delegate, manage manpower and establish priorities consistent with department/hotel objectives.
Listen effectively.
Operate department within the guidelines of the Foundation Document.
Communicate to both, guests and fellow associates, professionally and positively.

Responsibilities

Supervise the shift's operations in the restaurant and liaise with the kitchen staff to ensure smooth operations, compliance with procedures and safety regulations and an optimal level of quality service and hospitality are achieved.
Supervise the restaurant associates; interview, recommend hiring, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications and recommend discipline as appropriate with the guidance of the restaurant management team.
Create, recommend and implement promotions, displays, buffet presentations and ideas to capture more in-house guests and a larger share of the local market.
Avoid legal challenges by conforming to the regulations of the alcoholic beverage commission.
Maximize bar profitability by ensuring portion control; monitoring accuracy of charges.
Maintain safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; supervise the maintenance of restaurant equipment to protect the assets, while securing revenues and complying with legal regulations and ensure quality service.
Investigate, resolve, respond to guest needs, inquires, comments and/or problems to ensure a quality experience and enhance future sales prospects.
Update the cash management system and compile, generate and prepare various reports to aid in the administration of the Restaurant.
Respond to guest needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.
Supervise the maintenance/sanitation of the restaurant and equipment during the shift to protect the assets, comply with regulations and ensure quality service.
Perform special projects and other responsibilities as assigned.
May serve as manager on duty.
Any other duties as assigned.