Supervisor, Restaurant - The Elmore Hotel
About The Position
The Elmore Hotel is seeking a Restaurant Supervisor to join their Food and Beverage department. This role is responsible for supervising and directing the prompt, efficient, and friendly service of all food and beverage operations. The supervisor ensures that all opening, closing, and running side work is completed daily according to the standard checklist. They act as a liaison between kitchen and front-of-house employees, assist in training and developing team members, and ensure staff are knowledgeable about the menu, specials, and service standards. The supervisor also maintains a clean and safe work environment, resolves operational and guest issues, and communicates employee performance updates to management. Accurate documentation of incidents in the Avero log is also required.
Requirements
- Must be age 21 or older
- Must possess current TABC and Food Handler certifications.
- Ability to demonstrate leadership through maintaining a high level of responsibility, trust, and heart for service.
- Ability to think and communicate clearly in high pressure situations.
- Ability to move quickly and gracefully throughout the dining room.
- Demonstrate basic math skills with excellent reading, writing and verbal communication skills.
- Proficient in Microsoft Excel, Word, and relevant software applications
- Knowledgeable of the menu, ingredients and cooking techniques.
- Knowledgeable of drink recipes and pricing.
- Ability to confidently make food and beverage pairing recommendations.
- Ability to execute professional wine service.
- Knowledgeable of pre-check register operation.
- Knowledgeable of computer operations and ordering procedures.
- Knowledgeable of basic sanitation.
- Ability to effectively communicate effectively with customers, co-workers and supervisors.
- Ability to maintain excellent attendance and punctuality.
Nice To Haves
- Previous bartending, serving and/or customer service experience.
Responsibilities
- Fulfills duties as assigned by management.
- Supervises and directs the prompt, efficient, and friendly services of all food and beverage.
- Ensures all opening, closing and running side work is completed on a daily basis in accordance with standard checklist.
- Acts as a liaison between kitchen and front of the house employees and operations.
- Assists in the training and development of team members.
- Ensures employees are trained on the restaurant menu, daily specials, job knowledge, daily operations, guest service and cash-handling and tip policies.
- Ensures staff members are maintaining a clean, safe, and sanitary work environment.
- Works quickly and independently to resolve operational and/or guest issues when necessary, ensuring proper follow-through with management.
- Provides helpful counsel to those who need assistance.
- Provides management with updates regarding employee performance.
- Performs additional duties as directed by management.
- Accurately document all incidents and operational events in the Avero log at the end of each closing period.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
