Chick-fil-A Restaurant Supervisor

Cooper Connect•Brockton, MA

3d•$20 - $24•Onsite

About The Position

Join the team at Chick-fil-A Westgate Dr & Route 27, one of the highest-volume Chick-fil-A restaurants in the area, led by mission-minded Owner/Operator Rob Grier. Rob is a retired Army veteran who relocated from Georgia to Boston with a passion for leadership, people development, and building a culture where team members feel challenged, supported, and valued. Our restaurant proudly serves a diverse community and values team members from a wide variety of backgrounds and experiences. Chick-fil-A is one of the fastest growing Quick Service Restaurant in the nation. Chick-fil-A has the highest customer satisfaction scores for 11 consecutive years. Chick-fil-A is on Forbes Lists for: Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022). Chick-fil-A has awarded over $244 million in team member scholarships since 1973, with $29 million total awarded to 16,000+ winners in 2026. We are looking for an enthusiastic and driven Shift Supervisor to join our team at Chick-fil-A Westgate Dr & Route 27. This isn't your typical Shift Supervisor position. You'll help lead one of the highest-volume Chick-fil-A restaurants in the area, coaching large teams, driving operational excellence, and developing the leadership skills needed for future advancement. This is a hands-on leadership role where you'll work alongside your team to execute excellent operations, build a positive and energetic culture, and deliver remarkable guest experiences during one of the busiest parts of the day. You'll gain experience across multiple areas of the business while receiving coaching and leadership development from experienced operators who are passionate about growing people. If you're looking for an opportunity to strengthen your leadership skills, take on greater responsibility, and continue growing your career, we'd love to meet you.

Requirements

2 years of Leadership experience leading a team of 10+
2+ year of experience in a fast-paced restaurant or hospitality environment
Strong work ethic and ability to perform in a high-energy environment
Comfortable leading during evening and closing shifts consistently
Passion for hospitality, teamwork, and operational excellence
Strong communication and organizational skills
Desire to grow into long-term leadership opportunities
Bilingual candidates encouraged to apply

Responsibilities

Support and execute strong evening operations, ensuring a smooth and efficient close each shift
Work across multiple areas of the restaurant to gain hands-on experience operating a high-volume business
Lead and support team members during shifts, helping maintain a positive, fast-paced, and team-oriented environment
Identify and encourage high-potential team members, supporting their growth and development
Maintain high standards for food quality, cleanliness, and overall operational excellence
Deliver a remarkable guest experience through every interaction
Ensure a safe environment for both team members and guests by upholding all safety and food safety standards