FULL TIME Restaurant Supervisor - Sheraton Hotel Newfoundland

Westmont Hospitality Group • St. John's, NL

9d • Onsite

About The Position

Sheraton Hotel Newfoundland, part of Westmont Hospitality Group, is seeking a qualified and experienced Restaurant Supervisor. The hotel is steeped in history, located on the site of old Fort William at the base of Signal Hill, overlooking St. John’s Harbour. It offers 301 modern rooms and suites and over 18,000 sq. ft. of event space. The hotel emphasizes exceptional service and a people-first approach for guests, team members, and the community. Westmont Hospitality Group values entrepreneurial spirit, ethics, flexibility, family orientation, creativity, and empowerment. This is a Full Time permanent position.

Requirements

• Excellent communication skills in English.
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Experience as a Food & Beverage professional.
• SMART Serve Certification required.
• Excellent organizational and communication skills.
• A “hands-on individual” able to adapt to different situations which may arise.
• Ability to deal with all levels of management in a professional manner.

Responsibilities

• Oversees the daily operation of the Restaurant as delegated by the Food & Beverage Outlets Manager
• Understands the general operations of the Restaurant and their relationships to one another.
• Provides coverage and assistance when needed.
• Participates in monthly inventories.
• Initiates programs to reduce breakage, loss in china, glass, and silverware.
• Promotes programs to increase sales through employee incentive plans and promotions to increase customer satisfaction.
• Responsible for assisting in the Food & Beverage Outlets Manager as well as overseeing Restaurant to ensure its smooth and controlled operation.
• Ensures Restaurant Servers adhere to all standards as outlined by Brand.
• Knowledge of daily events and functions, group arrival and departures and in house groups.
• Assists in the development of business plans and/or new programs designed to achieve guest satisfaction and financial goals.
• Requisitions supplies when needed and maintains adequate levels of inventory supplies to meet function needs.
• Assists in ensuring proper on boarding training is provided, by reviewing outlines, ensuring training goals are meet, and following up with department heads on training needs.
• Resolves employee or guest issues in a positive manner and follows up to ensure satisfaction.
• Makes recommendations and gives information to guests and employees.
• Provides them with accurate directions.
• Able to instruct, direct and take control in emergency situations.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures and is able to effectively communicate them.
• Ensures hotel is in compliance with all federal, provincial and local laws, including Health and Safety, ESA and Human Rights.

Benefits

• Attractive wage
• Marriott branded training within a combination of e-learning modules and Team Member training
• Uniforms provided
• Annual vacation
• Bi weekly pay days
• Marriott's Explore program which offers associates discounts on Hotel rooms along with Food & Beverage discounts while traveling on leisure. This perk can also extended to your Family & Friends.
• Health & Dental Coverage for Full time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees