Part-Time Banquet Houseperson - Sheraton Hotel Newfoundland

Westmont Hospitality Group•St. John's, NL

9d•Onsite

About The Position

Sheraton Hotel Newfoundland, located on the site of old Fort William at the base of Signal Hill, offers a blend of timeless elegance and vibrant energy in St. John’s Harbour. With 301 modern rooms and suites and over 18,000 sq. ft. of event space, the hotel provides exceptional experiences for both business and leisure travelers. The hotel emphasizes its people-first approach, valuing guests, team members, and the community. As part of Westmont Hospitality Group, a leader in hotel ownership and management, Sheraton Hotel Newfoundland is committed to delivering superior results while upholding high industry standards. Westmont Hospitality Group values include being Entrepreneurial, Ethical, Flexible, Family Oriented, Creative, and Empowered. The hotel is seeking a Part-Time Banquet Houseperson to join its Banquets department, requiring availability for a variety of shifts including weekdays, weekends, evenings, and holidays, with occasional overtime.

Requirements

High school graduate or equivalent.
Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
Must be able to speak, read, write, and understand the primary language(s) used by guests visiting the workplace.
Must be flexible to work a variety of shifts including midnights and weekends.

Responsibilities

Ensuring efficient room set up for meetings, banquets, conferences, weddings, etc., to clients’ satisfaction.
Setting up rooms.
Maintaining storage and service areas.
Vacuuming and cleaning function rooms.
Hanging banners.
Decorating.
Assisting with the service of concession stands and meal functions.
Providing coffee service.
Set up and tear down meeting rooms according to the pre-determined standards of the department and hotel.
Executes work requirements as per BEOs or contracts; follow details and guidelines of contract or BEO pertaining to room set up.
Ensure guest service is thoroughly maintained at all times.
Ensure guests needs and requirements are carried out in a helpful and courteous manner.
Transport all equipment and store in the appropriate storage rooms.
Understand and carry out duties according to all banquet event orders and the instructions for each event.
Understand all hotel and guests functions to be able to answer any questions made by guests.
Ensure security standards are practiced, to protect guest’s privacy and belongings.
Meet and exceed guest and co-worker expectations by providing exemplary service and teamwork.
Ensure all guests receive prompt attention, providing value-added service by doing whatever is reasonable and possible to exceed guest expectations.
Adhere to all hotel policies and procedures, and follow procedures listed in shift checklists.
Clean banquet rooms and corridors.
Responds to Front desk calls, equipment and meeting supplies delivery to the meeting rooms.
Communicates with MOD and co-workers regarding product/service deficiencies, equipment, safety problems, etc.
Follow details and guidelines of contract pertaining to room set up.
Set up banquet tables and coffee stations.
Complete all miscellaneous duties as directed by your supervisor or manager that pertain to the operation of the department.
Additional duties as assigned by the reporting manager.