Supervisor at Barrel Yard Restaurant, American Family Field
About The Position
Delaware North Sportservice is hiring a Restaurant Supervisor for the Barrel Yard team at American Family Field in Milwaukee, Wisconsin. The role leads hourly staff in their daily work and helps ensure guests receive high-quality service. The supervisor supports managers with training, employee counseling, staffing levels, and operational needs, while maintaining a safe, clean, and adequately stocked venue. The position requires front-of-house supervisory experience, strong organization and guest-service abilities, basic math and computer skills, and a flexible schedule that includes days, nights, weekends, and holidays.
Requirements
- One year of front-of-house supervisory experience.
- Superior organization and guest-service abilities.
- Basic math skills, including addition, subtraction, multiplication, division, fractions, and percentages.
- Basic computer skills, including word processing, spreadsheets, and email.
- Ability to handle guest complaints using active listening to defuse difficult and sometimes emotionally charged situations and maintain guest goodwill.
- Must be at least 18 years old.
- Must have a flexible schedule including nights, days, weekends, and holidays.
Responsibilities
- Ensure compliance with departmental and organizational policies and procedures.
- Maintain a safe and clean environment for guests and associates.
- Assist managers with team training and development and with associate-counseling sessions, including verbal and written corrective-action reports.
- Assist managers in managing staffing levels in accordance with established budgetary goals and business volume.
- Walk through the assigned area to monitor staff and guest needs.
- Lead hourly staff in the daily performance of their duties.
- Ensure the venue is adequately stocked with products and supplies needed for service.
- Collaborate with managers regarding operational deficiencies and areas needing attention.
- Greet guests positively and treat each person individually and professionally.
- Prioritize and handle multiple tasks simultaneously.
- Complete other duties as assigned.
Benefits
- Weekly pay.
- Training and development opportunities.
- Employee discounts.
- Flexible work schedules.
- Eligible team members may receive health, dental, and vision insurance.
- Eligible team members may receive a 401(k) with company match.
- Eligible team members may receive paid vacation days and holidays.
- Eligible team members may receive paid parental bonding leave.
- Eligible team members may receive an employee assistance program.
- Eligible team members may receive tuition and/or professional certification reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
