Restaurant Shift Manager

Shake Shack•Wellesley, MA

About The Position

The Restaurant Shift Manager oversees shift operations at Shake Shack, managing service flow and directing team members to maintain high standards of safety, cleanliness, food quality, and speed. The role helps build and lead a high-performing hourly team and may provide operational support in areas such as purchasing, receiving, and inventory. The manager also participates in applicant interviews and assists with employee relations. Shake Shack describes its workplace as people-focused, inclusive, and committed to hospitality, community involvement, and high-quality food. Team members have access to hands-on mentorship, training, and career development opportunities.

Requirements

At least 1 year of restaurant leadership experience supervising a team.
Food Safety Certification according to local jurisdiction.
Strong problem-solving skills.
Effective written and verbal communication skills.

Responsibilities

Manage service flow and direct team members’ work during a shift to ensure safety, cleanliness, quality, and speed.
Help build and lead a high-performing team of hourly Team Members.
May assist with operational support functions such as purchasing, receiving, and inventory.
Participate in applicant interviews and assist with employee relations.

Benefits

Weekly pay.
Performance bonuses based on achievement of predetermined goals.
Medical, dental, and vision insurance, and flexible spending accounts.
Supplemental life insurance and short-term disability.
401(k) plan with company match.
Paid time off and sick time.
Paid parental leave.
Employer Assistance Program (EAP).
Commuter benefits.
Exclusive corporate discounts for travel, electronics, wellness, leisure activities, and more.
Shake Shack meal discounts.
Charitable opportunities to give back.
Employee Resource Groups.
Career development opportunities.