Restaurant Shift Lead
About The Position
Capriotti’s Sandwich Shop is a rapidly growing fast-casual restaurant brand with more than 100 locations nationwide and exciting expansion plans ahead. Known for our award-winning sandwiches, exceptional guest service, and team-oriented culture, Capriotti’s is a place where great food and great people come together. We are currently hiring a motivated Restaurant Shift Lead to help guide daily operations and support our restaurant team. This role is ideal for someone who enjoys leading others, delivering outstanding customer service, and building a career in restaurant management, hospitality, or food service leadership . At Capriotti’s, every team member plays an important role in creating memorable guest experiences. The Restaurant Shift Lead helps oversee day-to-day restaurant operations during assigned shifts , ensuring smooth service, quality food preparation, and a positive team environment. You will support the management team by supervising staff, maintaining Capriottis operational standards, and delivering excellent customer service in a fast-paced restaurant environment . This role is ideal for someone who enjoys working with people, coaching team members, and developing leadership skills in the hospitality industry.
Requirements
- Must be at least 16 years old
- Flexible schedule including nights, weekends, and holidays
- Dependable, adaptable, and team-oriented mindset
- Excellent time management, organization, and problem-solving skills
- Strong customer service and communication skills
- Ability to lead and motivate team members in a fast-paced environment
Nice To Haves
- Previous experience in restaurant, food service, hospitality, or retail leadership preferred
- Experience as a Shift Lead, Crew Leader, Team Lead, or Assistant Manager is a plus
Responsibilities
- Supervise and support team members during daily restaurant operations
- Delegate tasks and ensure all shift duties are completed efficiently
- Maintain Capriotti’s standards for food quality, speed of service, and cleanliness
- Provide excellent guest service and resolve customer concerns professionally
- Follow company policies for food safety, sanitation, and cash handling
- Assist with scheduling support, labor management, and inventory monitoring
- Maintain cleanliness and organization throughout kitchen and dining areas
- Support smooth shift transitions through clear communication with management
- Recognize and encourage team performance and positive contributions
- Promote a team culture built on respect, accountability, and professionalism
Benefits
- Flexible schedule
- Free uniforms
- Paid time off
- Wellness resources
- Paid Time Off (PTO)
- Employee Assistance Program (EAP)
- Health benefits (for eligible team members)
- Free meals and generous employee discounts
- Flexible scheduling
- Ongoing paid training and leadership development
- Opportunities for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
