Restaurant Service Manager

Curio by Hilton (Kinseth Hospitality)•Omaha, IL

10d•Onsite

About The Position

Supervises and coordinates activities of dining room employees engaged in providing courteous and rapid service to customers. This role involves oversight of Perch Rooftop Bar and Gilded Feather all Front Of House Operations. The position also offers tips and gratuity above salary for shifts needed to fill due to call outs and slower season.

Requirements

Bachelor's degree (BA) from four-year college or university; or one to four years related experience and/or training; or equivalent combination of education and experience.
May require franchise specific certification as well as any federal/state/local food service certifications.
Regularly required to stand; walk; use hands to handle, grasp or type; reach with hands and arms; and talk or hear.
Frequently required to climb or balance; stoop, kneel, crouch, bend or twist; taste or smell; and to push, pull or lift over 10 pounds.
Occasionally required to sit.
Must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines/standards. These policies include dress code, safety and performance standards.
Employees must also maintain a professional image and report to work as scheduled.

Responsibilities

Hires, orients, schedules, coaches, trains and motivates staff.
Develops and implements training goals and objectives in regards to operations.
Takes order from customers or wait staff and suggestively sell beverages/food to guests.
Cards all patrons that appear to be under the legal drinking age and refuses to serve alcohol to minors.
Serves non-alcoholic beverages, mixed drinks, wine and draught or bottled beer in a friendly courteous manner to ensure guest satisfaction.
Inventories, estimates and orders china, glass, linen and silver supplies per purchasing guidelines.
Addresses customer's complaints concerning service, food, and beverages to ensure guest satisfaction.
Inspects establishment and observes workers and patrons to ensure compliance with occupational, health, and safety standards and local liquor regulations.
Communicates with other departments on items including but not limited to maintenance needs, food preparation, banquets, cleanliness, safety, marketing, motivation, retention and future planning.
Controls departmental expenses according to budget and prevention of waste/spoilage.
Knows the competition, market position and market segments.
Cleans and maintains an organized work area.
Plans and arranges promotional programs and advertisements.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.