Food Service - Restaurant Manager

SSA Group•Chattanooga, TN

1d•Onsite

About The Position

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry. SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.

Requirements

Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager, and HQ personnel.
Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
Exceptional problem-solving/decision-making skills combined with the ability to be organized.
Demonstrates financial management, merchandising, analytical, planning, and leadership skills.
Demonstrates the ability to remain flexible in a fast-paced environment.
Computer knowledge and skill level for basic office functions.
Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operate, which entails lifting, and perform all functions as set forth above.
Ability to work varied hours/days, including nights, weekends, and holidays, as needed.

Nice To Haves

ServSafe or Food Handling Certified.

Responsibilities

Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
Build, implement and drive operational systems, processes, and policies in support of the organization’s mission, business needs, client & SSA expectations.
Assumes an active role in upcoming season planning for food concepts, equipment needs, and operational excellence.
Manage location financial forecasts, information flow and management, business processes, and organization planning.
Manages merchandising for consistency, impulse sales, and driving per cap.
Oversee food service training and orientation of all staff according to the onsite handbook and set expectations through your guidance.
Ensure SSAfety training(s) are completed with all staff upon hire.
Fulfill guests' needs quickly and efficiently as well as resolve complaints effectively.
Maintains quality and facility cleanliness.
Progressively document and discipline employees to promote better work performances compliant to the company policies and procedures.
Maintain a clean, safe, and organized work environment for all employees and guests.
Responsible for the day-to-day functions of all food services and programs. With a specific focus to front of front-of-house operations.
Work directly with the Director of Food Service Operations and the Chef on the execution of food programs, quality, and daily oversight.
Work with Managers on established maintenance schedules in conjunction with manufacturer's instructions for all equipment, provide safety training in lifting, carrying, hazardous material control, chemical control and basic first aide.
Facilitate the maintenance and repairs of the facility and equipment.
Maintains a close relationship with the client's staff to ensure a positive working relationship.
Ensure overall consistency and high quality across the various operations; plan menus based on such factors as market trends, customer preferences, and nutritional considerations.
Manage all operational functions of the Restaurant.
Manage employees in accordance with State and Federal labor laws.
Perform other tasks as deemed necessary.
Maintain a clean, safe, and organized work environment.
Uphold and demonstrate a complete understanding of company policies and procedures.

Benefits

Full-Time, non-exempt, eligible for overtime pay.
Paid Time Off plan: up to 144 hours based on tenure.
Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family’s serious medical conditions.
Up to 40 hours Paid Bereavement.
On-Demand Pay Program: Get access to a portion of earned wages before payday.
Meal Plan & Employee Discounts where applicable
Tuition Discount through Partnership College
Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.
Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA).
Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act.
Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.