Restaurant Server - Dollywood's HeartSong Lodge & Resort - Part Time Year Round

The Dollywood Company

3d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Restaurant Server who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Restaurant Server will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Restaurant Server is to provide an excellent dining experience for our guests through proper steps of service and maintain a great work environment for our fellow hosts and vendors. The Server will take and deliver accurate food and drink orders. This is to be done all in a manner consistent with The Dollywood Company’s Mission and Values. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Must be able to obtain food and alcoholic beverage server certification
Must be at least 21 years old
Must pass a pre-employment background check and drug test
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be able to be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to operate/drive a company vehicle with valid driver’s license and insurance

Nice To Haves

6 months of previous job-related experience, Preferred
Basic computer knowledge and usage preferred
May compile objective and measurable data and produce reports
May require operating knowledge of manufacturing or computer equipment, or may require broad knowledge in clerical or service areas

Responsibilities

Checks with Manager for daily forecast training standard objectives
Ascertains the daily specials from kitchen and communicates them
Inspects dining room for cleanliness, proper supply levels and proper staffing
Cleans and organizes workstation
Maintains a clean and sanitary environment in compliance with all local and federal health codes
Performs service, busser and runner duties as appropriate
Must be willing to work in other disciplines within the department as directed by management
Uses POS accurately. Handles cash and card transactions as directed
Participates in upsell strategies as directed by management
Participates in daily line ups
Practices service standards and current training throughout service