House Attendant (Overnight) - Dollywood's HeartSong Lodge & Resort - Full Time Year Round

All Career•Pigeon Forge, TN

2d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a House Attendant (Overnight) who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal House Attendant (Overnight) will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The purpose of the House Attendant is to maintain a professional, positive and upbeat attitude. The host is responsible for distributing clean linens to closets, and ensuring our Laundry Department receives all dirty linens to be washed. The host is responsible to clean, and supply all assigned areas, including room attendant carts, storage rooms, and public areas. The host will provide support to the housekeeping department by running supplies as needed to room attendants and guests upon requests and maintain all floors in a clean and safe manner. This is done all in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Must be at least 18 years of age
Basic computer knowledge and usage preferred
Must be able to successfully pass a background check and drug screen
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be able to be productive in a fast-paced environment
Able to operate floor machinery; floor buffers, carpet extractor, pressure washer, etc
Able to meet the physical demands of the job. i.e.: stooping, bending, elevated level of manual dexterity for operating small tools, walking on uneven ground, pulling, pushing, etc
Able to communicate effectively with Guests and Hosts using approved communication methods
Able to add, subtract, multiply and divide with accuracy
Able to be flexible and handle frequent changes in priorities
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to comprehend instructions and retain information
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Lifting and Carrying: Position may require occasional to frequent lifting of up to 20 lbs. utilizing company’s safety guidelines for safe lifting
Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

Responsibilities

Ensures that all dirty linen and trash gets taken from departure rooms
Keeps all guest corridors and stairways neat, clean, vacuumed, and dusted
Shampoos and extracts carpets, polishes/buffs floors as outlined by Executive Housekeeper on floor schedule and as needed/requested
Cleans all linen closets on all 6 floors and empties trash on all floors
Restocks guestroom supplies in the linen closets daily
Delivers guest requested items when requested by guests
Assists the Room Attendants by ensuring linen-chute storage area is clear and blue laundry bins are provided for soiled linen
Delivers linen from the laundry to the floors as needed
Offers all assistance possible to the guests
Assists during deep cleaning times with tasks such as turning mattresses, moving furniture, cleaning bunk beds, and removing sheers and drapes
Empties trash from housekeeping areas
Transports trash and waste to central disposal area
Delivers roll-a-way beds and cribs to guests