Housekeeping Manager - Dollywood's HeartSong Lodge and Resort - Exempt

The Dollywood Company

1d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Housekeeping Manager will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Housekeeping Manager, under the direction of the Executive Housekeeper, is responsible for providing supervision of the Housekeeping Department and maintaining cleanliness and standards in all resort guest rooms and public areas. Managing the department’s day-to-day responsibilities, the Housekeeping Manager leads his/her team of Hosts to ensure high-quality, productive work while establishing an environment leading to high levels of guest and employee satisfaction. Additionally, the Housekeeping Manager works alongside the Executive Housekeeper with financial responsibilities associated with the department. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Must be 18 years of age
Requires a work history that clearly displays a thorough knowledge of best practices and procedures in hospitality housekeeping
At least three (3) years of directly related housekeeping experience
At least one (1) year of previous management/supervisory experience
Basic computer experience along with experience with property management systems required. Experience with Opera preferred
Must have prior experience with and/or training in proper housekeeping safety procedures (SDS/MSDS, chemical disposal, bloodborne pathogens, hazard communication, etc.)
High school diploma or equivalent

Nice To Haves

Bilingual English/Spanish speaking and writing skills are preferred
Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check

Responsibilities

Collaborate with Executive Housekeeper to maintain and evaluate cleanliness standards according to established resort housekeeping procedures by regularly completing guest room and public area inspections. Works with the housekeeping supervisor, room inspectors and Hosts to maintain standards and consistency.
Ensures a positive, engaging, and empowering work environment for all Hosts, and high levels of Host engagement and job satisfaction. Collaborates and communicates with both Front Office and Engineering regarding the status, condition and functionality of guest rooms. Reports defects. When required, place rooms out of order when engineering work is required and reinstates once completed.
Communicates a clear and consistent message regarding the housekeeping goals by providing direction, coaching, mentoring, correction, training, support and development of Hosts through timely and specific feedback and recognition.
Understands, complies with and able to implement safety and security policies and procedures for a safe work environment, safe work practices (chemicals, floor equipment, et. al), and guest safety and security.
Assists the Executive Housekeeper with monitoring, planning, payroll costs, budgets and forecasts. Assists in performing human resource functions for Hosts, including recruiting, onboarding, training, scheduling, payroll and appraising performance.
Performs quarterly, monthly, and daily inventories of housekeeping and cleaning supplies, linens, chemicals, et al. Assists in ordering operating/guest room supplies once inventories are completed.
Performs overall supervision of linen storage closets, supply areas, and other storage areas by conducting tours of the areas daily.
Prepares a variety of reports detailing room status, special request items, and occupant information. Distributes reports accordingly and makes sure to process special requests.
Verifies all VIP and group arrivals if they have not checked into the property when reports are completed.
Assists in recording and tracking the daily housekeeping statistics.
Maintains inventory and control of room keys; distributes keys to authorized staff.
Maintains the lost and found system for items found throughout the property. Stores and logs items Maintain records when items are returned to owners.
Resolves guest concerns to ensure complete satisfaction.