Housekeeping Manager - Dollywood's DreamMore Resort & Spa - Exempt

The Dollywood Company • Pigeon Forge, TN

2h • Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Housekeeping Manager who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Housekeeping Manager will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Housekeeping Manager, under the direction of the Executive Housekeeper, is responsible for providing supervision of the Housekeeping Department and maintaining cleanliness and standards in all resort guest rooms and public areas. Managing the department’s day-to-day responsibilities, the Housekeeping Manager leads his/her team of Hosts to ensure high-quality, productive work while establishing an environment leading to high levels of guest and employee satisfaction. Additionally, the Housekeeping Manager works alongside the Executive Housekeeper with financial responsibilities associated with the department. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

• Must be 18 years of age
• Requires a work history that clearly displays a thorough knowledge of best practices and procedures in hospitality housekeeping
• At least three (3) years of directly related housekeeping experience
• At least one (1) year of previous management/supervisory experience
• Basic computer experience along with experience with property management systems required. Experience with Opera preferred
• Must have prior experience with and/or training in proper housekeeping safety procedures (SDS/MSDS, chemical disposal, bloodborne pathogens, hazard communication, etc.)
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check
• High school diploma or equivalent
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate with guests and employees in a clear, professional manner
• Able to adhere to proper Housekeeping safety procedures (SDS/MSDS, chemical disposal, blood borne pathogens, hazard communication, etc.)

Nice To Haves

• Bilingual English/Spanish speaking and writing skills are preferred

Responsibilities

• Collaborate with Executive Housekeeper to maintain and evaluate cleanliness standards according to established resort housekeeping procedures by regularly completing guest room and public area inspections. Works with the housekeeping supervisor, room inspectors and Hosts to maintain standards and consistency.
• Ensures a positive, engaging, and empowering work environment for all Hosts, and high levels of Host engagement and job satisfaction. Collaborates and communicates with both Front Office and Engineering regarding the status, condition and functionality of guest rooms. Reports defects. When required, place rooms out of order when engineering work is required and reinstates once completed
• Communicates a clear and consistent message regarding the housekeeping goals by providing direction, coaching, mentoring, correction, training, support and development of Hosts through timely and specific feedback and recognition
• Understands, complies with and able to implement safety and security policies and procedures for a safe work environment, safe work practices (chemicals, floor equipment, et. al), and guest safety and security
• Assists the Executive Housekeeper with monitoring, planning, payroll costs, budgets and forecasts. Assists in performing human resource functions for Hosts, including recruiting, onboarding, training, scheduling, payroll and appraising performance
• Performs quarterly, monthly, and daily inventories of housekeeping and cleaning supplies, linens, chemicals, et al. Assists in ordering operating/guest room supplies once inventories are completed
• Performs overall supervision of linen storage closets, supply areas, and other storage areas by conducting tours of the areas daily
• Prepares a variety of reports detailing room status, special request items, and occupant information. Distributes reports accordingly and makes sure to process special requests
• Verifies all VIP and group arrivals if they have not checked into the property when reports are completed
• Assists in recording and tracking the daily housekeeping statistics
• Maintains inventory and control of room keys; distributes keys to authorized staff
• Maintains the lost and found system for items found throughout the property. Stores and logs items Maintain records when items are returned to owners
• Resolves guest concerns to ensure complete satisfaction
• Acts in the role of Executive Housekeeper in his/her absence

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED