Restaurant Server Sportsbar Part Time

The Pueblo of Sandia•Albuquerque, NM

3d•$6 - $7•Onsite

About The Position

Provides exceptional service and dining experiences to the guests. Responsible for taking orders, serving food and beverages, and ensuring guest satisfaction through attentive and friendly service. Under general supervision, performs food and beverage activities in support of one of the restaurants in accordance with the respective outlet service guidelines. Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success at Pueblo of Sandia today and in the future.

Requirements

Must be at least 21 years of age.
Able to stand and walk for long periods.
Able to lift up to 25 lbs.
Basic communication and math skills.
Available to work weekends and holidays.
Must successfully complete the New Mexico Food Handlers course upon hire.
Must have New Mexico Alcohol Server’s Certification prior to first day of work.
Must be able to successfully pass a stringent background investigation.
Will require a pre-employment and random drug screening.

Nice To Haves

Previous restaurant or customer service experience.
Point of Sale (POS) familiarity.

Responsibilities

Provides excellent customer service and always establishes guest perception of restaurant service as that of exceptional hospitality and friendliness.
Manages orders from guests, ensuring accuracy, timeliness, and adherence to special requests, while coordinating with kitchen and bar staff.
Promotes menu items, specials, and promotions to enhance guest satisfaction and increase revenue through upselling and suggestive selling techniques.
Adheres to all applicable laws and regulations governing alcohol service, including age verification and responsible beverage service practices.
Monitors and intervenes service to guests who appear intoxicated, and handles challenging situations with tact and diplomacy, notifies an on-duty supervisor to follow up with the guests.
Maintains thorough knowledge of property information regarding restaurants, entertainment, lounges, marketing promotions, upcoming events as well as local points of interest.
Processes payments accurately and efficiently, handling cash, credit card transactions, and any forms of payment accordingly to established procedures.
Responsible for all opening and closing side work duties as assigned by management.
Participates in daily stand-up meetings to ensure property information is understood.
Adheres to all food safety and hygiene regulations, responsible alcohol service guidelines, to ensure the well-being of guests and compliance with legal requirements.
Works as part of a cohesive team, assisting fellow team members as needed, fostering a positive and supportive work environment.
Maintains cleanliness, presentation, and organization of dining areas; including tables, chairs, and condiments stations, to provide a pleasant and inviting environment and adhering to food safety regulations.
Communication with supervisors and/or managers regarding guest issues that are in need of addressing.
Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.
Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.
Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.
Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations.
Possesses knowledge and understanding of all products and services offered.
Builds relationships with guests based upon respect, and confidence while maintaining a friendly, and approachable demeanor.