Restaurant Host(ess) Sportsbar Part Time
About The Position
The Restaurant Host/Hostess is the first point of contact for the guest entering the restaurant and bar. Primary responsibility is to ensure exceptional guest service by warmly welcoming guests, managing reservations, and seating guest promptly. Assists in maintaining a clean and organized environment, working closely with the restaurant and bar staff to ensure a seamless dining experience. Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.
Requirements
- Able to communicate clearly with guests and team.
- Able to stand and walk for long periods.
- Able to manage waitlist and seating flow.
- Available to work weekends and holidays.
- Must be able to successfully pass a stringent background investigation.
- Will require a pre-employment and random drug screening.
- Must obtain Food Handlers certfication upon hire.
Nice To Haves
- Customer service experience.
- Restaurant experience.
Responsibilities
- Greets guests as they arrive with a friendly and welcoming demeanor.
- Escorts guests to their tables, providing assistance as needed, such as pulling out chairs and presenting menus.
- Answers phone calls and inquiries regarding reservations, in a professional manner.
- Accurately records reservation details and special requests in the reservation booklet or system.
- Communicates special requests or VIP guests to the appropriate personnel.
- Always maintains a positive attitude and professional appearance.
- Relays important information to guests, such as wait times.
- Inspects dining and serving areas to ensure cleanliness and proper setup.
- Maintains contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and customer’s concerns are addressed.
- Takes “to go” orders, checks, and ensures all items are given to customer correctly.
- Takes room service orders and notifies room service attendant.
- Performs daily transactions involving cash, credit cards, comps, and food vouchers.
- Assists in taking food to rooms for room service.
- Assists servers with drinks.
- Makes daily floor plans of rotations for servers.
- Packages takeout orders.
- Keeps track of all servers, when not on floor, to ensure guest is seated with an available server.
- Helps bussers buss tables when needed.
- Ensures guests have a great experience by not overwhelming the server or the bartender, so they can give exceptional service.
- Places guest on wait list and call or texts them when table is available, notifies kitchen of big parties.
- Confirms with front desk about amenities.
- Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.
- Preforms other job-related duties as assigned.
- Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.
- Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.
- Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations.
- Possesses knowledge and understanding of all products and services offered.
- Builds relationships with guests based upon respect, and confidence while maintaining a friendly, and approachable demeanor.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
