Restaurant Server PM - Restaurant Hotel Saint Louis

Restoration St Louis•Saint Louis, MO

15h•Onsite

About The Position

EXCITING OPPORTUNITY IN DOWNTOWN SAINT LOUIS A MARRIOTT AUTOGRAPH COLLECTION HOTEL IS LOOKING FOR PM SERVERS TO JOIN OUR TEAM! This role involves a significant focus on guest services, including greeting guests, taking orders, accommodating special requests, and ensuring a positive dining experience. It also includes administrative tasks such as restocking, cleaning, maintaining menu knowledge, and ensuring facility cleanliness. The server is responsible for accurate payment processing and maintaining a professional appearance.

Requirements

Ability to greet guests in a timely, outgoing, and friendly manner
Ability to take food and drink orders
Ability to accommodate special needs and requests
Ability to remain attentive to customers
Ability to receive proper payment and ensure accuracy
Ability to maintain a friendly, cheerful, and courteous demeanor
Ability to respond to customer inquiries and comments
Ability to complete restocking and cleaning duties
Ability to memorize menu items, recipes, and daily specials
Ability to maintain cleanliness standards
Ability to control guest checks and document information accurately
Ability to attend pre-meal and departmental meetings
Ability to present a clean and professional appearance

Responsibilities

Greet guests in a timely, outgoing, and friendly manner
Take food and drink orders from restaurant customers
Accommodate special needs and requests from guests and staff members
Remain attentive to the customer throughout the entire dining experience, adhering to and exceeding service standards
Receives proper payment from guests and ensures accuracy of guest check and method of payment in order to safeguard customer and company
Maintains a friendly, cheerful, and courteous demeanor at all times
Responds to customer inquiries and comments in person and on the telephone by providing timely and knowledgeable information in order to provide quality customer service
Complete all restocking and cleaning duties by performing opening and closing side work as instructed
Memorizes menu items, recipes, and daily specials in order to answer questions and make recommendations to customers
Maintains cleanliness standards in the restaurant, wait station, and kitchen service area in order to have a clean, presentable, and attractive facility
Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer’s order is taken and processed
Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, services, and facility
Presents a clean and professional appearance at all times