Restaurant Server Assistant - Regent Santa Monica Beach

IHG•Santa Monica, CA

14h•Onsite

About The Position

The Server Assistant supports dining-room service by maintaining tables and workstations, keeping service flowing, and assisting servers and the kitchen. The role includes delivering food and describing dishes, providing tableside service, monitoring guest satisfaction, bussing and resetting tables, and helping expedite orders. The assistant is expected to provide attentive, polished, courteous hospitality; communicate effectively with guests, servers, chefs, and other business partners; and work collaboratively while maintaining the restaurant’s service standards. The position also involves following food, beverage, wine, health, safety, and labor policies; participating in pre-shift meetings and learning menu items; and performing assigned station side work. The schedule must accommodate evenings, weekends, and holidays. Participation in a pooled tip system is required.

Requirements

Demonstrate pleasant, conscientious, and professional conduct.
Have excellent knowledge of food and alcoholic beverage selections.
Be able to work effectively as part of a team and communicate clearly.
Maintain service quality and support smooth restaurant operations.
Be able to work a flexible schedule that includes evenings, weekends, and holidays.
Participate in the pooled tip system.

Responsibilities

Promote the Restaurant Group and Regent service philosophy and style.
Provide attentive, polished, courteous, responsive, and gracious hospitality to guests.
Maintain clean, organized, and safe workstations, the dining room, and service stations.
Identify opportunities for staff or restaurant improvement and offer constructive solutions.
Follow restaurant programs, procedures, standards, specifications, guidelines, training, and policies.
Comply with applicable federal, state, county, and municipal health, safety, and labor regulations.
Bus used items, remove trash, assist the bar with ice delivery, and perform assigned station side work.
Use trolleys or carts for tableside service and reset tables efficiently according to Regent standards.
Participate in pre-shift meetings and learn new menu items.
Describe dinner features and answer guest questions about menu items, food, wine, and other inquiries.
Coordinate with servers about guest needs, orders, menu changes, dietary restrictions, and food allergies.
Assist the chef with expediting food to the dining room and monitor upcoming orders and table status.
Use position numbers and proper service spiels.
Keep the expediter station and kitchen stocked with plates, plate wipes, doilies, and other service items.
Ensure food and products are prepared and served consistently according to restaurant standards.
Represent the restaurant professionally through communication, cooperation, and relationships with business partners.