Restaurant Reservations Agent

Marriott•Sarasota, FL

6d•Onsite

About The Position

Your role will be to ensure that the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. The Restaurant Reservations Agent assists other departments to ensure optimum service to guests, engages guests in conversation regarding their stay, property services, and area attractions, and performs administrative and support tasks to maintain the standard of excellence.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.

Responsibilities

Assist other departments when needed to ensure optimum service to guests.
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Enter and locate work-related information using computers and/or point of sale systems.
Exchange information with other employees using electronic devices.
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Follow all company safety and security policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information and protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Perform other reasonable job duties as requested by Supervisors.