Restaurant Reservations Agent

Marriott•Nashville, TN

About The Position

This role involves assisting other departments to ensure optimal guest service, maintaining work area cleanliness, and engaging with guests. The agent will handle guest interactions, provide information about property services and local attractions, and maintain a professional appearance and demeanor. Responsibilities include adhering to company safety and security policies, protecting company assets, and developing positive working relationships with colleagues. The role requires the ability to read and process information in various formats, use computer systems, and communicate effectively both verbally and in writing.

Requirements

Ability to stand, sit, or walk for an extended period of time or for an entire work shift.
Ability to read and visually verify information in a variety of formats (e.g., small print).
Ability to enter and locate work-related information using computers and/or point of sale systems.
Ability to exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
Ability to engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Knowledge of company safety and security policies and procedures.
Ability to report accidents, injuries, and unsafe work conditions to manager.
Ability to complete safety training and certifications.
Adherence to all company policies and procedures.
Maintenance of clean and professional uniform and personal appearance.
Maintenance of confidentiality of proprietary information.
Ability to protect company assets.
Ability to welcome and acknowledge all guests according to company standards.
Ability to anticipate and address guests’ service needs.
Ability to assist individuals with disabilities.
Ability to thank guests with genuine appreciation.
Ability to speak with others using clear and professional language.
Ability to prepare and review written documents accurately and completely.
Ability to answer telephones using appropriate etiquette.
Ability to develop and maintain positive working relationships with others.
Ability to support team to reach common goals.
Ability to listen and respond appropriately to the concerns of other employees.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
No supervisory experience.

Responsibilities

Assist other departments when needed to ensure optimum service to guests.
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g., small print).
Enter and locate work-related information using computers and/or point of sale systems.
Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.