Restaurant Manager- NYC

Compass Group•New York, NY

1d•$80,000 - $90,000•Onsite

About The Position

Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations, is seeking a Restaurant Manager. This role oversees the successful execution of daily service operations, ensuring all Standards of Excellence are met. The Restaurant Manager leads, schedules, and manages all front-of-house staff to deliver an exceptional guest experience in a high-volume restaurant setting.

Requirements

Six to eight years of upscale fine dining with at least three years of management experience
Bachelor’s Degree, preferably in hospitality, or equal fine dining experience
Cash handling and reconciliation of cash, banks, and POS systems
Ability to hire, develop, train, coach, and counsel hourly associates
Ability to plan, market, and execute special events/promotions
Ability to monitor and track budgets and expenditures
Excellent written and verbal communication skills
Excellent knowledge of customer service techniques and current service standards
Must be able to remain poised and focused under pressure
Knowledge of basic office programs, Microsoft Word, Excel, Outlook, as well as reservations systems
Conformity to the highest standards of personal integrity and ethical behavior
Professional appearance and demeanor required

Responsibilities

Hires, trains, and develops all FOH restaurant staff in fine dining service standards
Maintains schedules, payroll, and other administrative support to maintain food and beverage cost controls, including inventory and pars
Organizes and conducts pre-shift and departmental meetings daily
Maintains communication with all departments to ensure customer service needs are met
Creates seating charts and station assignments daily, following up with the support staff on the daily expected business
Maintains all reservation systems and books to accommodate business demands
Creates side work assignments and ensures completion with wait staff
Maintains the highest level of service to client/guest, ensuring their satisfaction
Maintains cleanliness and presentation of dining room area
Investigates and resolves all client/guest complaints in a timely, professional, diplomatic manner