Restaurant Manager - L’Auberge Chez François

Thompson Hospitality Corporation • Great Falls, VA

69d • Onsite

About The Position

Thompson Hospitality is seeking an experienced and polished Restaurant Manager to join the leadership team at L’Auberge Chez François, a distinguished destination for classic French cuisine, exceptional service, and timeless hospitality in Great Falls, Virginia. We are looking for a hospitality leader who understands that exceptional dining is about more than great food—it is about creating an experience guests remember. The ideal candidate is a hands-on leader who sets the standard for service, develops a strong team, and takes pride in every detail of the guest experience.

Requirements

• Previous experience in a fine dining, upscale, or high-volume restaurant environment.
• Strong knowledge of reservations management and front door operations, including guest seating, table management, waitlists, and coordinating guest flow.
• Proficiency with the OpenTable reservation system, including managing reservations, guest profiles, table availability, waitlists, and seating assignments.
• Exceptional guest service and communication skills, with a polished and professional presence.
• Ability to effectively manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Strong knowledge of restaurant operations, including coordination between the host stand, servers, management, and kitchen.
• Ability to handle guest concerns and special requests with professionalism and discretion.
• Strong organizational skills and the ability to remain calm and composed during high-volume service periods.
• Ability to stand and walk for extended periods (up to 6–8 hours).
• Lift and carry up to 20 lbs (e.g., menus, highchairs, booster seats).
• Reach, bend, and stoop occasionally.
• Use hands and arms to operate reservation systems and phones.
• Clear verbal communication skills and ability to interact with guests in a busy environment.

Responsibilities

• Lead daily Front-of-House operations while maintaining the restaurant’s high standards for service, hospitality, and guest experience.
• Be a visible and engaged leader on the floor, ensuring guests receive warm, polished, and personalized service.
• Coach, mentor, and develop servers, hosts, bartenders, and other Front-of-House team members.
• Set clear expectations for service standards, professionalism, appearance, and performance.
• Conduct pre-shift meetings and ensure the team is prepared for each service.
• Monitor the dining room throughout service, anticipating guest needs and addressing opportunities before they become issues.
• Handle guest questions, requests, and concerns with professionalism, discretion, and a genuine commitment to hospitality.
• Work closely with the Executive Chef and culinary team to ensure seamless coordination between the Front and Back of House.
• Maintain strong knowledge of the menu, French cuisine, wine, cocktails, and service standards in order to confidently guide both guests and team members.
• Support training and ongoing education in food, wine, beverage, service, and hospitality.
• Monitor reservations, table flow, pacing, and overall dining room execution.
• Assist with scheduling, staffing, timekeeping, and other administrative responsibilities as needed.
• Monitor labor and operating costs while maintaining appropriate staffing levels and exceptional service.
• Ensure compliance with health, safety, sanitation, alcohol service, and company standards.
• Assist with inventory, ordering, cash handling, and other operational responsibilities as assigned.
• Collaborate with management and leadership to identify opportunities to improve service, revenue, and guest satisfaction.
• Lead by example and foster a respectful, professional, and team-oriented workplace.

Benefits

• Health/Dental/Vision
• Paid Time Off
• 401(k), matched up to 4%
• Short and Long Term Disability
• Tuition Reimbursement
• Employee Referral Program
• Pet Insurance
• Discounts: Hotels, Travel, Tickets, Restaurants
• Employees and their relatives are eligible for a discounted meal plan at any of our HBCU client locations while they are attending school

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed