About The Position

Chili’s Managers lead teams in a high-energy restaurant environment, building connections with Team Members and Guests and creating a welcoming hospitality experience. They guide daily shifts, uphold operational and quality standards, exceed Guest expectations, and help meet the restaurant’s financial responsibilities. The role combines a focus on business results with teamwork, communication, accountability, and a fun work culture. Managers also hire, train, retain, and develop Team Members; use Chili’s systems to control costs; follow operational procedures; and build Guest engagement and community relationships. They communicate and embody Chili’s Cultural Beliefs: Every Guest Counts, Food Perfection, Be Accountable, and Play Restaurant.

Requirements

  • Be a dependable team player.
  • Prefer working in a fast-paced environment.
  • Have strong multitasking skills.

Responsibilities

  • Ensure a great Guest experience.
  • Model and hold Team Members accountable to operational and quality standards.
  • Identify root causes of issues and demonstrate self-reflection, accountability, vulnerability, and transparency.
  • Foster open communication between Team Members and Management.
  • Influence Team Member behaviors by championing change and restaurant initiatives.
  • Lead with heart and mind.
  • Drive business results by using Chili’s systems to control costs effectively.
  • Follow operational systems, including the Manager Timeline, and perform quality Line Checks.
  • Hire, train, retain, and develop Team Members for larger roles.
  • Drive Guest engagement in the restaurant and develop relationships within the community.
  • Understand and practice safe food handling procedures.
  • Communicate and embody Chili’s culture and Cultural Beliefs.
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