Torno Subito Restaurant Manager

The Moore•Miami, FL

4d•Onsite

About The Position

As Torno Subito Restaurant Manager at The Moore, you will play a pivotal role in leading the front-of-house team and ensuring the seamless operation of our detail-oriented restaurant. With your exceptional leadership skills and passion for delivering extraordinary guest experiences, you will contribute to our reputation as a high-volume, high-quality, and Michelin-aspiring dining destination in Miami’s Design District.

Requirements

Previous experience in a high volume, upscale restaurant, with a minimum of 2 years in a management/supervisory role.
Proven track record of delivering exceptional guest experiences and leading a team to achieve excellence.
In-depth knowledge of fine dining service, wine pairings, and luxury hospitality practices.
Strong organizational and communication skills, with the ability to handle multiple tasks and prioritize effectively.
Excellent problem-solving and decision-making abilities, remaining calm and composed in high-pressure situations.
Flexibility to work evenings, weekend, and holidays as required in a dynamic restaurant environment.
Ability to handle objects, grasp, turn, and hold items with hands.
Capability to work on your feet for extended periods, totaling at least 8 hours.
Fast-paced movements required to navigate various areas within the club.
Capacity to lift, pull, carry, or move objects weighing at least 40 pounds.
Occasional kneeling, bending, crouching, and climbing as necessary.

Responsibilities

Oversee and elevate the overall guest experience, ensuring the highest level of service, attention to detail, and hospitality throughout the restaurant.
Resolve any guest concerns or issues promptly and effectively, striving to exceed their expectations and leaving a lasting positive impression.
Lead, inspire, and mentor the front-of-house team, including servers, hosts, bartenders, runners, bussers, fostering a positive and collaborative work environment.
Conduct regular training sessions to ensure the team’s expertise in menu knowledge, service standards, liquor offerings, and wine pairings.
Ensure smooth and efficient service flow, orchestrating the synchronization between the kitchen and the front-of-house team to deliver flawlessly timed dining experiences.
Monitor and maintain quality control in all aspects of restaurant operations, from table settings to overall ambiance.
Develop and manage weekly staff schedules, taking into account seasonal demand, special events, and team members’ availability.
Supervise daily operations, providing guidance and support to staff during service to maintain the highest standards.
Foster strong communication and collaboration with the culinary team, ensuring a seamless integration of front-of-house and back-of-house operation.
Provide feedback to the kitchen regarding guest preferences, menu suggestions, and opportunities for improvement.
Cultivate relationships with regular and VIP guests, ensuring their personalized preferences are well-documented and catered to during each visit.
Proactively address VIP guest needs, anticipating and exceeding their expectations.
Oversee the management of beverage inventory, ensuring adequate stock levels and minimizing waste.
Work closely with suppliers to maintain the availability of premium ingredients and beverages.