Restaurant Manager-Healthcare Dining Services

The Highlands At Wyomissing•Wyomissing, PA

20d

About The Position

The Restaurant Manager – Healthcare provides daily leadership and operational oversight for dining services in Assisted Living, Rehabilitation, Personal Care, Memory Support, and other designated healthcare areas. The role oversees staffing, scheduling, accurate diet service, food safety, sanitation, regulatory compliance, and a hospitality-focused resident experience. The manager coaches team members, resolves operational concerns, and ensures dining services meet organizational policies, standards, values, and applicable regulatory requirements. The position leads Healthcare dining operations and supervises Healthcare Diet Aids, with indirect responsibility for Healthcare Culinary staff. It requires regular engagement with residents, families, guests, team members, healthcare administrators, and clinical and operational leaders. The manager supports budgets and cost control, monitors operational performance, oversees dining and billing systems, and leads continuous improvement across venues. This is a full-time position in a healthcare facility open 24 hours a day, 365 days a year. Evening, weekend, holiday rotation, and work during inclement weather are required. Occasional local travel may be required for training, meetings, purchasing, or other business purposes.

Requirements

High school diploma or GED required.
Two to four years of progressively responsible dining-services experience required.
Previous supervisory experience, including scheduling, coaching, performance management, and daily workforce deployment, required.
ServSafe Manager certification required within 30 days of employment if not held at the time of hire.
Certified Dietary Manager (CDM) credential required; if not held, the employee must enroll in an approved program within 30 days and complete program and credentialing requirements within one year.
Required certifications must be maintained in good standing throughout employment.
Experience with financial oversight, including labor management, cost control, and operational performance metrics.
Experience in resident- or customer-facing service environments requiring high satisfaction and service recovery.
Prior experience using POS systems, dining technology platforms, and billing systems.
Experience ensuring compliance with food-safety and regulatory requirements.
Ability to lead and manage multi-unit dining operations in a fast-paced environment and make sound independent operational decisions, particularly without senior leadership present.
Excellent interpersonal and communication skills for engaging with residents, families, staff, and leadership; ability to manage conflict, address concerns, and provide effective service recovery.
Strong analytical, organizational, and problem-solving abilities; ability to evaluate operational data, identify trends, and implement improvements.
Knowledge of food safety, sanitation, and regulatory requirements in healthcare or senior living, and ability to ensure compliance with federal, state, and local regulations.
Proficiency with dining systems, including POS/KDS platforms and billing systems; strong computer skills, including Microsoft Office and operational reporting tools.
Ability to manage competing priorities in a dynamic, high-volume environment; strong attention to detail and commitment to accuracy and consistency.
Ability to maintain confidentiality and exercise sound judgment.
Ability and flexibility to work evenings, weekends, holidays, and non-traditional hours as required; evening, weekend, and holiday rotation and work during inclement weather are required.
Completion of Highlands Hearthstone Ambassador training within 30 days of employment is required.
Medical screening, criminal history clearance, and Immigration and Naturalization (I-9) clearance required.
FBI fingerprint clearance required if the employee has not lived in Pennsylvania for the last two years.
Valid Pennsylvania driver’s license and acceptable MVR required if operating a company vehicle.
Ability to communicate effectively through talking, hearing, and writing, and sufficient visual acuity to read printed materials and computer screens.
Frequent standing and walking; occasional sitting, climbing, bending, crouching, kneeling, reaching, pushing, and pulling.
Ability to lift, carry, push, pull, or otherwise move up to 25 pounds frequently and up to 50 pounds occasionally.
Ability to respond to dynamic operational needs and provide on-the-floor support during peak service periods.

Nice To Haves

Associate degree in foodservice management, hospitality, culinary arts, business, or a related field preferred.
Healthcare, senior living, rehabilitation, or long-term care dining-services experience preferred.

Responsibilities

Oversee daily dining operations in all Healthcare restaurants and ensure consistent execution of food production and operational standards.
Provide on-site leadership during peak service periods, evenings, weekends, and emergencies.
Lead, manage, and hold department staff accountable for performance, conduct, and service standards; supervise, coach, and develop team members.
Oversee staffing, scheduling, labor deployment, recruiting, interviewing, selection, onboarding, performance evaluations, corrective action, and retention activities for assigned staff.
Complete required performance, talent, and values-alignment assessments, including People Analyzer Tools, and use results to support coaching, recognition, development, and accountability.
Review and approve assigned employees’ timekeeping and payroll information, including missed punches, exceptions, and discrepancies.
Ensure physician-ordered and clinically approved diets, allergies, texture modifications, and other dietary requirements are accurately entered and maintained in applicable dining systems.
Ensure menus reflect approved diets, allergens, and required food consistencies; ensure physician orders and authorized dietary plans are implemented accurately.
Coordinate communication with Healthcare areas about new admissions and diet updates or concerns; order and maintain approved resident nutritional supplements in accordance with clinical direction and organizational procedures.
Complete assigned QAPI audits, document findings, implement corrective actions within the role’s authority, and escalate unresolved concerns.
Monitor required sanitation, temperature, cleaning, and food-safety logs; address deficiencies and retain documentation according to organizational and regulatory requirements.
Communicate and document Healthcare dining events, programs, and operational activities in approved systems, and ensure restaurant menus are posted as required by regulation.
Attend assigned Rehabilitation, Assisted Living, and Personal Care council meetings to gather resident feedback, communicate dining updates, and coordinate follow-up.
Meet regularly with Healthcare administrators and other operational or clinical leaders about resident needs, events, service concerns, staffing, and improvement opportunities.
Maintain accurate and timely documentation and communication about dining operations, service issues, and performance.
Create a welcoming, hospitality-driven dining environment; engage with residents, families, and guests; monitor satisfaction and promptly respond to feedback and concerns.
Evaluate resident satisfaction trends, including comment cards and informal feedback, and drive service improvements and recovery.
Ensure food quality, presentation, and service standards meet organizational expectations; enforce policies for sanitation, infection control, uniforms, and conduct.
Ensure compliance with organizational HR policies and applicable federal, state, and local regulations; support required training, certifications, and competency standards.
Maintain compliance with resident rights, HIPAA privacy requirements, confidentiality standards, and applicable healthcare regulations.
Support budget adherence and cost control for labor, food, and supplies; monitor meal counts, productivity, and operational metrics; identify ways to improve efficiency and reduce waste.
Oversee POS, KDS, and other dining technology platforms; ensure resident dining charges are accurate and support billing audits, including PCC/Cubigo processes.
Support special-function setups in Healthcare restaurants and ensure events meet quality, service, and budget expectations.
Serve as a liaison between Dining Services and other departments to coordinate service delivery, resident needs, and operational efficiency.
Drive process consistency and initiatives to improve efficiency, service delivery, workflow, and operational performance across venues.
Participate in ongoing training, leadership development, and succession-planning efforts.
Travel locally occasionally for training, meetings, purchasing, or other business-related purposes, as required.