Restaurant Manager

Hollander Hospitality•Portland, OR

11h•Onsite

About The Position

The Crowne Plaza Portland Downtown - Convention Center is seeking a Restaurant Manager to join our team. The Restaurant Manager Ensures a superior guest experience by efficiently managing food and beverage operations while maximizing hotel profitability. They participate in total hotel management as a member of the hotel management team. At Hollander Hospitality, we align our people with their passion, providing award-winning service and memorable experiences. From the ground up, we build & renovate, own & operate, while recognizing that our team is our foundation and greatest asset. We are exceptional partners to one another, our guests, and our communities. We look for people who excel in their role and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment and support to our team members, coupled with their dedication, innovative spirit, and raw talent.

Requirements

Knowledge of principles and processes for providing customer service including needs assessment and evaluation of customer satisfaction.
Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of Microsoft Office programs including Word, Excel, Outlook.
Advanced knowledge of Point of Sale systems, Micros preferred.
Knowledge of food and beverage products, preparation, handling and service techniques, lounge operations, mixology and other food and beverage standard operating procedures.
Knowledge of health codes, food sanitation and safety practices.
Ability to meet quality standards for service and cleanliness.
Ability to make decisions guided by established policy and procedures.
Ability to analyze activities and information to arrive at logical conclusions and recommendations.
Ability to communicate clearly and concisely verbally and in writing to convey information effectively.
Ability to adapt to constantly changing situations and personalities ensuring quality service to all guests.
Ability to maintain decorum in stressful situations.
Ability to establish and maintain effective professional, courteous, constructive relationships with guests, staff and management team.
Five years previous experience in a food and beverage environment and at least two years’ experience in a restaurant management or supervisory position required or equivalent combination of education and experience.
Must have a valid Food Handlers Permit.
Must have a valid OLCC card (OR) or ServSafe certification (WA).

Nice To Haves

Bachelor’s degree in Hospitality Management or similar preferred.

Responsibilities

Ensures a superior guest experience by efficiently managing food and beverage operations while maximizing hotel profitability.
Participate in total hotel management as a member of the hotel management team.
Successfully hire, train and motivate staff.
Work varying schedules to reflect business needs of the hotel, including evenings, weekends and holidays and maintain 24 hour availability via cell phone.