Restaurant Manager

Dunkin' - The Salema Group•Durham, NH

10d•Onsite

About The Position

At The Salema Group Dunkin’, we don’t just serve guests — we create experiences that keep them coming back. We’re looking for a guest-focused, people-first leader who can deliver exceptional service while building, training, and developing a high-performing team. This role is ideal for someone who thrives in a fast-paced environment, leads from the front, and takes pride in owning the guest experience while developing future leaders. Our culture is the foundation of our success. Our leaders bring our SPARK values to life every day: Supportive – Build an environment where your team feels empowered and backed, Positive – Set the tone with energy and optimism, even under pressure, Appreciative – Recognize and celebrate team wins, big and small, Resilient – Adapt, problem-solve, and lead through challenges, Kind – Treat team members and guests with respect and professionalism.

Requirements

1+ year of food service management experience required
Strong leadership, communication, and organizational skills
Passion for customer satisfaction and team development
Ability to thrive in a fast-paced, high-volume environment
High school diploma or equivalent
Reliable transportation and flexible availability
Ability to stand for extended periods and lift up to 50 lbs

Nice To Haves

ServSafe certification preferred

Responsibilities

Lead the Guest Experience: Set and maintain a guest-first culture focused on speed, accuracy, and friendliness. Ensure every guest interaction reflects our standards and brand expectations. Resolve guest concerns quickly and professionally.
Develop & Lead Your Team: Train, coach, and develop team members to reach their full potential. Build a strong leadership pipeline within your store. Provide clear expectations, feedback, and accountability. Lead by example with a strong presence on the floor.
Drive Operations & Performance: Ensure execution of all brand, safety, and cleanliness standards. Manage daily operations to maintain an efficient, organized environment. Oversee scheduling, payroll, inventory, and compliance.
Own the Business: Manage and control labor, food cost, and operating expenses. Analyze sales trends and implement strategies to drive growth. Monitor KPIs and adjust operations to meet or exceed targets.