Restaurant Manager

AccorHotel•Calgary, AB

2h•Onsite

About The Position

We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Restaurant Manager for Flower & Wolf. The Restaurant Manager plays a key role in leading the overall leadership, performance, and success of Flower & Wolf. This role leads the Front of House operation, providing direction, accountability, and support to the management team while driving exceptional guest experiences, team engagement, operational excellence, and financial performance. The Restaurant Manager is expected to lead by example, develop future leaders, and create a culture focused on hospitality, collaboration, and continuous improvement.

Requirements

Valid Alberta ProServe certification required.
Service-focused personality is essential, with a minimum of 5 years of restaurant leadership experience in a comparable high-volume food and beverage environment.
Previous experience leading managers and large teams is strongly preferred.
Strong financial acumen with experience managing labor, payroll, budgets, and operational costs.
Computer literate with knowledge of Microsoft Office; prior experience with Silverware POS, OpenTable, or similar systems is considered an asset.
Excellent communication, coaching, and leadership skills.
Proven ability to develop teams, drive accountability, and achieve operational results.
Results-oriented with strong organizational skills, attention to detail, and the ability to perform in a fast-paced environment.
Available to work a schedule that reflects the business levels and operational needs of the venue and hotel.
Demonstrated ability to lead by example, motivate teams, and deliver exceptional guest experiences.
Embrace the company brand promise and luxury in your role and in all your interactions.
Foster an inclusive environment where every individual feels valued and respected
Create an environment where colleagues are empowered, supported and recognized.

Nice To Haves

Previous experience leading managers and large teams is strongly preferred.
prior experience with Silverware POS, OpenTable, or similar systems is considered an asset.

Responsibilities

Provide overall leadership and direction for the Front of House team.
Lead, coach, mentor, and develop Assistant Managers and team members to achieve operational and personal success.
Establish clear expectations and hold leaders and team members accountable to service and performance standards.
Support recruitment, onboarding, succession planning, and talent development initiatives.
Promote a positive workplace culture that encourages engagement, teamwork, and professional growth.
Lead management meetings and communicate operational priorities, business objectives, and performance expectations.
Maintain overall accountability for the daily operations of Flower & Wolf, ensuring efficiency and consistency in service delivery.
Ensure all service, operational, health and safety, and brand standards are consistently executed.
Champion the use of systems including OpenTable and Silverware POS to optimize operations and enhance the guest experience.
Provide floor leadership presence during key service periods while supporting Assistant Managers in daily execution.
Champion a culture of hospitality and service excellence throughout the venue.
Monitor guest feedback, satisfaction scores, and online reputation metrics, implementing strategies that improve guest loyalty and satisfaction.
Resolve guest concerns professionally and effectively while identifying opportunities to elevate the overall guest experience.
Drive revenue growth and maximize profitability through effective leadership and operational execution.
Monitor labour costs, payroll, productivity, sales performance, and controllable expenses.
Analyze business trends and develop action plans to achieve financial objectives and departmental goals.
Support the implementation of promotions, sales initiatives, and revenue-generating opportunities.
Drive continuous improvement initiatives that enhance efficiency, productivity, and overall operational performance.
Support cost-control measures while maintaining exceptional service standards.
Serve as the primary communication link between Flower & Wolf leadership and hotel leadership.
Manage reporting, payroll approvals, scheduling, forecasting, and administrative functions.
Ensure compliance with all company policies, procedures, regulatory requirements, and health & safety standards.
Maintain accurate records, documentation, and performance tracking systems.
Support the development and execution of operational plans that align with venue and hotel objectives.
Ensure all administrative responsibilities are completed accurately and within established timelines.