Restaurant Hostess - [S] Dollywood's HeartSong Lodge & Resort - Part Time Seasonal

The Dollywood Company•Pigeon Forge, TN

3d•Onsite

About The Position

The Restaurant Hostess is to provide an excellent dining experience for our guests through proper steps of service and maintain a great work environment for our fellow hosts and vendors. The Host will greet and escort guests to dining tables.

Requirements

Must be at least 16 years old
Must be able to obtain Food handler certification
Basic computer knowledge and usage preferred
Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre-employment drug screening
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must have professional appearance with good personal hygiene
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must be able to communicate effectively with Guests and Hosts using approved communication methods
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must promote and support a “team” work environment by cooperating and helping co-workers
Able to add, subtract, multiply and divide with accuracy
Position may require occasional to frequent lifting of up to 50 lbs
Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods
Able to meet the physical demands of the job

Responsibilities

Checks with Manager for daily forecast training standard objectives
Ascertains the daily specials from kitchen and communicates them
Inspects dining room for cleanliness, proper supply levels and proper staffing
Greets guests with a smile and deliver the welcomed message as trained by manager
Seats guests using systems in place, bringing proper menus and communicate to servers/bussers
Maintains a clean and sanitary environment in compliance with all local and federal health codes
Performs service, busser and runner duties as appropriate
Must be willing to work in other disciplines within the department as directed by management
Uses POS accurately. Handles cash and credit card transactions as directed
Participates in upsell strategies as directed by management
Participates in daily line ups
Practices service standards and current training throughout service
Assumes duties of Supervisor in absence or as directed