Restaurant Hostess/Host (Part-Time)

Loews Hotels•Kansas City, MO

2d•Onsite

About The Position

The Loews Kansas City Hotel, a new addition to Kansas City, MO, features 800 rooms, extensive meeting and function spaces, and two signature restaurants. This role is responsible for supervising restaurant activities in the absence of a Manager, controlling the reservation book, maintaining guest history, assigning work stations, inspecting the dining room, greeting guests, assigning tables, and ensuring a high standard of service. The position also involves promoting teamwork, executing emergency procedures, maintaining cleanliness, and adhering to hotel standards.

Requirements

Ability to supervise restaurant activities in absence of Manager
Ability to control reservation book and accurately enter reservations
Ability to maintain guest history files
Ability to assign work stations and pre-meal side work
Ability to inspect dining room and service areas
Ability to maintain guest records
Ability to inspect menus
Ability to greet guests politely and professionally
Ability to determine guest needs and assign appropriate tables
Ability to guide guests to tables
Ability to assist guests with seating and present menus
Ability to ensure proper table settings
Ability to notify servers of guest seating and special requests
Ability to monitor dining room activity and assist staff
Ability to assign post-meal side work
Ability to promote and apply teamwork skills
Ability to notify management of significant issues
Ability to be polite, friendly, and helpful
Ability to execute emergency procedures
Ability to comply with safety regulations
Ability to attend meetings and training
Ability to maintain cleanliness of equipment and work area
Ability to comply with hotel standards, policies, and rules
Ability to recycle
Ability to remain current with hotel information
Ability to comply with hotel uniform and grooming standards

Responsibilities

Supervises restaurant activities in absence of Manager
Controls Reservation Book, accepts reservations and enters them accurately into the record
Maintains guest history files and uses information to enhance repeat guests experience
Assigns work stations and pre-meal side work, inspects dining room and service areas to ensure completion of all tasks prior to start of meal period
Maintains guest records to; record arrival, cover count, seat assignment, turnover, availability
Inspects menus to ensure cleanliness and acceptability
Greets guests in a polite professional manner
Determines guest needs, verifies table availability, assigns appropriate table for seating
Guides guests to appropriate table
Assists guests with seating, and presents menu
Ensures removal of unnecessary place settings at occupied tables
Notifies server of guest seating, and communicates any special needs or requests
Inspects dining room appearance constantly, assigns correction of deficiencies to appropriate team member
Monitors dining room activity, assists Servers and Assistants as needed to ensure performance to standard
Assigns post meal side work, inspects dining room and service areas to ensure completion of all tasks
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow team members
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards