Restaurant Host

St Julien•Boulder, CO

About The Position

Located in the heart of downtown Boulder’s natural beauty, at St Julien Hotel & Spa we are dedicated to creating unforgettable moments for our guests as well as extraordinary employment experiences for our associates! With a commitment to luxury, sustainability, and exceptional service, we strive to be a sanctuary of relaxation, a hub for adventure, and a thoughtful steward of our environment. Our team's passion for hospitality and unwavering dedication to exceeding guest expectations set us apart as the premier destination for those seeking a world-class hospitality experience. St Julien Hotel & Spa is looking for a personable and service-oriented Host for Jill's Restaurant. The primary responsibilities of this position include taking reservations and greeting/seating guests. As the first and last point of contact for our guests, we are looking for someone who can make a positive, lasting impression and help to ensure that our guests have enjoyed a luxurious and memorable experience!

Requirements

Previous customer service experience required. Previous restaurant, hospitality, and/or host experience highly preferred.
Ideal candidate must be someone friendly and service-oriented, who can communicate effectively with all levels of associates and guests and work well as part of a team.
Must be able to stand for several hours at a time and be able to lift/push/pull up to 10 lbs. on an occasional basis.
Valid TIPS certification required, or must be obtained within 45 days of hire.
Candidates must be able to work 2-3 shifts per week.
Open and flexible availability is required. Interested candidates must be able to work mornings, evenings, weekends and holidays.

Responsibilities

Greet every guest and associate with eye contact and a sincere, friendly smile; use guest names at every opportunity.
Perform all opening and closing duties and prepare the host station for each shift (inspect all menus for accuracy and overall cleanliness, review daily reservations, etc.).
Accurately book reservations – including confirming all information with guests prior to closing the interaction.
Alert Manager and service personnel of special instructions or occasions being celebrated/recognized whenever applicable.
Escort guest(s) to their table and inform the appropriate server of each party’s arrival if not within the immediate vicinity when guests have taken their seats.
Help control flow of the restaurant by giving reasonable seating assignments, accurate wait times, and offering assistance to servers when necessary/possible.
Perform voicemail callbacks and reservation confirmations on a daily basis; reconfirm reservation details with guests prior to closing the interaction.
Possess excellent knowledge of important restaurant details and general Hotel information to be able to answer guest inquiries.
Present oneself in a professional manner by adhering to the Hotel’s grooming and appearance policies, and maintaining a pleasant and respectful demeanor when engaging guests and other associates.
Other duties as requested by manager.