Restaurant Host - One World Observatory
ASM Global•New York, NY
•Onsite
About The Position
The Restaurant Host/Hostess is responsible for creating a welcoming first impression for all guests. This role ensures smooth guest flow by greeting and seating guests in a timely and efficient manner, coordinating reservations, and maintaining an organized host station.
Requirements
- High school diploma or equivalent - preferred
- At least one years’ experience in the food and beverage industry
- ServSafe® or Food Handler’s certification
- Must be at least 18 years of age
- Personable, friendly and welcoming
- Ability to strictly adhere to company uniform standards, including the ability to maintain personal hygiene and a well-groomed appearance per appearance policy at all times
- Ability to read, speak and write in English
- Excellent verbal and written communication skills
- Ability to effectively listen and take direction/instruction
- Ability to effectively communicate with team members and guests
- Excellent knowledge of food and beverage preparation and service standards
- Ability to work extended hours and flexible shifts including mornings, nights, weekends and holidays
- Ability to stand for extended periods and to walk to and from the host stand multiple times while on shift
- Ability to work independently or as a team during set up and execution of service
- Willingness and drive to consistently exceed guest expectations
- Ability to handle challenges, including anticipating, preventing, identifying and solving as necessary)
- Ability to lift and transport food and other items weighing up to 15 pounds
Nice To Haves
- Fluency in multiple languages
- Knowledge of electronic reservation systems (preferably OpenTable)
Responsibilities
- Practice safe work habits and follow all safety policies and procedures and regulations
- Warmly and graciously greet all guests upon arrival
- Provide guidance to guests at One World Observatory inclusive of dining options and general New York City information
- Utilize electronic table management system to monitor dining room and guest flow, maximize table usage, and minimize customer wait times
- Explain the restaurant concept to guests
- Record guest names and number of people in party when immediate seating is unavailable
- Be knowledgeable about the floor plan, server station assignments, and table numbers
- Provide guests with estimated wait times
- Always maintain a professional, courteous attitude when confronted with hostile or impatient guests
- Accommodate special seating requests for guests whenever possible
- Seat guests based on guest preferences and balancing of customer flow in service stations
- Offer guests menus and inform them of their server’s name
- Inspect tables for proper presentation and completeness
- Relay messages to servers and bus-persons as needed
- Relay guest comments or suggestions to the manager on duty
- Maintain supplies at the host stand
- Clean menus of food and/or stains
- Keep work area, including storage areas, clean and organized
- Perform general cleaning and sanitizing tasks to adhere to health and safety standards
- Attend mandatory meetings
- Thank guests as they leave and invite them to return
- Perform other duties as assigned by leadership
Benefits
- medical
- dental
- vision
- life and disability insurance
- paid vacation
- 401(k) plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
