Restaurant Host (Crossings Cafe)

Rivers Casino Careers•Portsmouth, VA

2d•Onsite

About The Position

The Restaurant Host is responsible for greeting guests, managing seating arrangements to ensure even distribution among servers, answering the phone, and providing a welcoming experience. This role involves maintaining the presentation of the restaurant entrance and menus, performing opening and closing procedures, and assisting with various administrative tasks as needed. The host plays a crucial role in setting the tone for the guest's dining experience at Crossings Cafe.

Requirements

High school diploma or equivalent.
Excellent verbal communication skills.
Excellent interpersonal and communication skills.
Ability to work effectively with all levels of the organization.
Demonstrates the ability to establish credibility and rapport with operating leaders.
Ability to obtain a food handler's card.
Must be able to work while standing for hours at a time.
Must be able to lift up to 15 pounds at times.

Nice To Haves

Gaming license/registration as required by jurisdiction(s).

Responsibilities

Seat guests in a timely fashion, ensuring even distribution for each server.
Answer the phone promptly, ensuring it rings no more than three times.
Greet all guests warmly upon arrival and bid them farewell.
Escort guests to their tables at a comfortable pace.
Introduce the server to the guests when seating them.
Follow company standards of hospitality, including making eye contact, smiling, and offering a friendly greeting.
Inform servers of special requests, celebrations, or time constraints.
Follow approved check transfer policy.
Perform opening and closing procedures.
Provide the kitchen and management with a breakdown of large parties.
Perform mailing, posting, mailing list, and other projects as time permits.
Ensure tables are properly set before seating guests.
Ensure menus and wine lists are clean and presentable.
Post daily floor plans.
Stock supplies such as matches, business cards, and toothpicks.
Adhere to proper sanitation procedures.
Maintain cleanliness, stocking, sale, and appearance of retail items and the restaurant entrance.
Work flexible shifts and days of the week, including holidays.