Lafayette Restaurant Host

B.F. Saul Company Hospitality Group•Washington, DC

3d•Onsite

About The Position

The Hay-Adams is a 5-star luxury hotel in downtown Washington, D.C., offering refined accommodations and exceptional guest experiences. The Lafayette Restaurant is seeking a Host to manage reservations, welcome guests, and handle all "door activities" for the dining room. This role requires excellent guest service skills and a commitment to providing the highest level of customer care.

Requirements

High school diploma or general education degree (GED); or three to six months related experience and/or training; or an equivalent combination of education and experience.
Good working knowledge of the English language.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations.
Ability to add and subtract two-digit numbers and to multiply and divide.
Ability to perform mathematical operations using USD as a unit.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
Must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds.

Nice To Haves

Adherence to the Hay-Adams Hotel grooming and appearance standards is imperative for this position.

Responsibilities

Coordinate, organize, manage, and execute all reservations for the dining room.
Welcome and seat patrons.
Handle all "door activities" at the Lafayette Restaurant.
Provide information and answer questions about the Lafayette Restaurant and Private Dining offerings.
Be knowledgeable about operating hours of all food & beverage outlets, promotions, and events.
Learn and be familiar with VIP reports and the hotel environment.
Answer the phone in accordance with hotel standards.
Accept reservations, collecting guest name, time, party size, phone number, and credit card number.
Prepare seating assignments considering special requests and guest needs.
Welcome and greet guests at the front door in a timely manner, following hotel service standards.
Seat patrons by escorting them to their table, assisting with chairs, placing napkins, and handing out menus.
Walk through the dining room to ensure guest satisfaction, answer questions, and advise servers of specific service needs.
Handle guest requests or complaints within reason, or coordinate with the Manager on shift.
Maintain work area in a professional manner and keep noise levels to a minimum.
Perform any other reasonable duties as required and directed.