Restaurant B Host/Hostess

Crestline Hotels and Resorts•Golden, CO

4d•Onsite

About The Position

The Host/Hostess position will be responsible for greeting and seating guests who are dining at the restaurant for breakfast service. This position requires someone who can think on their feet while at the same time maintain a professional and friendly demeanor. Once the guest(s) are seated, the host will be required to prepare the guest of what to expect and if needed help serve coffee and/or beverages of their choice. This position will also work with each server on duty to ensure equitable table rotation.

Requirements

Must be TIPS, CARE (or equivalent) certified, or become certified by first day on the job.
Previous service experience preferred.
Must be able to follow directions.
Must be able to get along well with others.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Greet and seat guests.
Manage table rotation among servers.
Prepare guests for their dining experience.
Serve coffee and beverages as needed.
Check restaurant for proper set-up upon arrival.
Check micro machines to ensure they are set to the proper menu.
Fill out floor plan by checking station rotation chart.
Assign sidework schedule on floor plan.
Post floor plan at host stand.
Fill out menu class form, gather specials and daily information from expeditor or food production manager.
Conduct menu class.
Seat guests following a rotation of stations, issue menus.
If there is an extra seat, and no DRA, remove the extra silverware and return them to credenza.
Record number of guests on guest flow chart per station.
Mark the next in rotation on the guest flow sheet.
Know micro procedure if applicable.
Check opening sidework before sending servers on break.
Set micro machines to the next shift’s menu and turn machines off.
Be familiar with hotel facilities and their location and hours of operation or where to direct guests to find this information.
Know directions to get to the hotel.
Carry out all reasonable requests by management that the employee is capable of performing.