Restaurant Host(ess) (Seasonal, AM & PM) -Wyndham Deerfield Beach Resort

Wyndham Deerfield Beach Resort•Deerfield Beach, FL

20h

About The Position

The Restaurant Host(ess) is the first point of contact for guests and creates a warm welcome and positive first impression. The role provides excellent customer service and helps ensure guests enjoy their dining experience. Position availability includes Sunday, Monday, and Tuesday mornings; the role is identified as seasonal and includes AM and PM shifts.

Requirements

Friendly and enthusiastic demeanor.
Ability to relate to customers.
Ability to multitask and work in a fast-paced environment.
Excellent customer service skills.
Ability to uphold company standards, take initiative, and solve problems.
Good communication skills and ability to work under pressure.
Ability to manage time efficiently and work independently and as part of a team.
Knowledge of restaurant policies and procedures, food safety guidelines, food and beverage menus, and restaurant POS systems.
Ability to understand and carry out verbal and written instructions.
Ability to stand for long periods of time.
Ability to lift and/or move up to 25 pounds.

Responsibilities

Greet guests upon arrival and provide menu suggestions.
Escort guests to their tables and provide silverware, napkins, and condiments.
Ensure tables are properly set and stocked with necessary items.
Monitor the dining room to keep it clean and tidy.
Assist servers with food and beverage orders.
Resolve customer complaints professionally.
Respond to customer inquiries in a helpful and friendly manner.
Ensure guests are seated and served in a timely manner.
Manage reservations and seating arrangements.
Help guests feel welcome and comfortable and provide outstanding customer service.
Assist with closing tasks, including counting money and locking doors.