Restaurant Host/ess (Full-Time)

Four Seasons Hotels and Resorts•Minneapolis, MN

4d•Onsite

About The Position

The Restaurant Host/ess greets and seats guests, coordinates reservations, and responds to inquiries efficiently, courteously, and professionally to achieve guest satisfaction while complying with Four Seasons policies. The role is with Riva/Nordic Village at Four Seasons Hotel Minneapolis, a seasonal restaurant that operates as Riva Terrace Restaurant & Bar in spring and summer and Nordic Village in late fall and winter. The host/ess prepares and maintains the host stand, reviews reservations, helps determine room setup, and maintains a station chart and restaurant cover count while considering server capacity. The role also involves answering calls, sharing information about the restaurant and hotel, anticipating guest needs, maintaining menus, and learning menu items and daily specials. Team members are expected to follow Four Seasons standards and work professionally with colleagues and supervisors.

Requirements

High school education or equivalent experience.
Six to twelve months of restaurant, food and beverage, or equivalent experience.
Working knowledge of the restaurant aspect of Four Seasons services, policies, or operations, and general knowledge of the hotel; this knowledge is generally learned on the job.
Ability to operate computer equipment and the reservations system.
Reading, writing, and oral proficiency in English.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Valid U.S. work authorization.

Responsibilities

Greet and seat guests promptly at appropriately prepared tables, taking guest preferences into account.
Set up the host/hostess stand and review the guest reservation book.
Make recommendations regarding room setup and maintain the restaurant station chart and cover count while considering each server’s workload capacity.
Answer telephone calls according to Four Seasons standards, take reservations, and provide information about the restaurant and hotel services.
Anticipate guest needs, respond to inquiries and problems, recognize regular guests by name, and use guests’ names consistently.
Inspect and maintain daily menus for quality, condition, and appearance.
Develop a complete working knowledge of menu items and daily specials.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Work harmoniously and professionally with co-workers and supervisors.