Hospitality Supervisor
About The Position
Thrive Restaurant Group is a family-owned restaurant company with over 50 years of experience, seeking a new team member who is committed to making a difference in the lives of their customers and communities. This role offers a fun, family atmosphere and opportunities to learn business, leadership, and hospitality. The company started Carlos O’Kelly’s in 1981 and is known for its "Mex From Scratch" dishes, legendary margaritas, house-made chips, and famous queso and salsa, guided by the value of "Pouring out Generosity". The Restaurant Hospitality Supervisor (Hourly) role is designed to prepare individuals for restaurant management, focusing on developing the skills and leadership necessary for future success as a Manager. The company emphasizes a supportive work environment where team members can become their best selves, with a focus on selecting, developing, and leading the hospitality team to provide outstanding guest experiences, ensure profitability, and maintain a healthy work culture.
Requirements
- Previous experience in a casual dining restaurant
- Minimum one (1) years of experience in a supervisory role
- Able to make decisions
- Able to identify and resolve problems
- Able to guide, direct, and motivate staff
- Able to plan and prioritize tasks
- Able to teach and train staff
- Able to monitor processes, materials, and resources
- Able to operate, repair, and maintain equipment
- Able to perform administrative tasks
- Knowledge of food safety and sanitation practices and regulations
- Able to deal with confidential information and/or issues using discretion and good judgment
Responsibilities
- Lead and oversee the operation of the restaurant dining room and kitchen
- Assist the Managers with recruiting, leading, training, and developing the hospitality team to mastery of their roles (trainers, bartenders, servers, hosts)
- Actively lead by providing vision, coaching, and feedback around the guest experience to ensure friendly and efficient service
- Foster team cohesiveness and positive team working environment
- Oversee opening and closing activities
- Ensure excellent customer service
- Ensure cleanliness and sanitation
- Ensure compliance with all health, safety, and hygiene standards and policies
- Ensure compliance with all security procedures
- Ensure compliance with all alcoholic beverage regulations
- Monitor and assist with Team Member duties during peak times to expedite service
- Monitor food and beverage delivery methods, portion sizes, and garnishing and presentation of food to ensure that food is delivered and presented according to standards
- Investigate and resolve guest complaints regarding food quality, service, or accommodations
- Report personnel problems to Managers including, but not limited to issues such as tardiness, cell phones, language, attitude, dress code
- Adhere to state and federal regulations
- Explore opportunities to add value and make a difference through job accomplishments
- Learn and train about restaurant management by updating job knowledge through participation in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Perform manual service or maintenance tasks as needed
- Learn administrative and accounting duties according to standard company policy, including forecasting, scheduling, budgeting, labor management, inventory management, and more
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
