Restaurant Hospitality Manager

Thrive Restaurant Group•Kansas City, MO

About The Position

HomeGrown debuted in 2017 and was created on the belief that if we could help people start their day with kindness, they would carry that kindness forward to others they meet during the day. We don’t do this alone, we partner with many local producers who share their gifts and expertise to create community at every table. Our guiding value is “Cultivating Kindness”. Thrive Restaurant Group is a family-owned restaurant company that’s been in business for over 50 years, and we’re looking for the next member of our family. We are committed to making a difference in the lives of the people we serve and the communities in which we live. If you want to work in a fun family atmosphere and are interested in learning business, leadership, and hospitality, this is the place for you. Invitation to Join Us! To make a difference by loving people through the creation of a work environment that helps them become their natural best selves. As the hospitality manager, you are responsible for selecting, developing, and leading the hospitality team to care for each other and guests creating an outstanding guest experience resulting in a profitable operation, and healthy work culture.

Requirements

High School Diploma
Able to make decisions
Able to identify and resolve problems
Able to guide, direct, and motivate staff
Able to plan and prioritize tasks
Able to teach and train staff
Able to monitor processes, materials, and resources
Able to operate, repair, and maintain equipment
Able to perform administrative tasks
Knowledge of food safety and sanitation practices and regulations
Able to deal with confidential information and/or issues using discretion and good judgment
Able to work and verbally communicate effectively with other team members
Able to engage the public in a positive manner
Able and willing to work with others as a team
Able to reach and bend and frequently lift up to 50 pounds
Able to exert fast-paced mobility between the dining room and kitchen for periods of up to 6 hours
Able to work in a standing position for long periods of up to 6 hours in length
Able to perform repetitive tasks with little or no break
Able to perform physical activities that require considerable use of your arms and legs and moving your whole body such as climbing, lifting, balancing, walking, stooping, and handling of materials
Must be able to work flexible schedules including evenings and weekends

Responsibilities

Lead and oversee the operations of the restaurant dining room
Recruit, lead, train, and develop the hospitality team to mastery of their roles (supervisors, trainers, bartenders, servers, hosts)
Deploy strategies, training, coaching and contests to improve selling skills and the guest experience
Actively lead by providing vision, coaching, and feedback around the guest experience
Foster team cohesiveness and positive team working environment
Organize and direct worker training programs including regularly reviewing guest experience training to ensure continual excellent customer experience
Oversee opening and closing activities
Ensure compliance with all health, safety, and hygiene standards and policies
Ensure compliance with all alcoholic beverage regulations
Work closely with Kitchen Manager and General Manager to ensure seamless customer service
Monitor and assist with host, server, and bartender duties during peak times to expedite service
Monitor food and beverage delivery methods, portion sizes, and garnishing and presentation of food to ensure that food is delivered and presented according to standards
Investigate and resolve guest complaints regarding food quality, service, or accommodations
Coordinate assignments of hosts, servers, and server assistants to ensure economical use of labor and timely performance of all FOH activities
Inventory and maintain adequate levels of FOH service items
Manage cost of labor and productivity
Schedule FOH staff hours
Resolve personnel problems including, but not limited to issues such as tardiness, cell phones, language, attitude, dress code
Manage Human Resource function of the restaurant, including compliance with company, state and federal regulations
Evaluate employee performance and give feedback on employee performance
Review work procedures and operational problems to determine ways to improve service, performance, or safety
Explore opportunities to add value and make a difference through job accomplishments
Learn and train about restaurant management by updating job knowledge through participation in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Explore opportunities to add value and make a difference through job accomplishments
Perform manual service or maintenance tasks as needed
Perform administrative and accounting duties according to standard company policy
Direct facility maintenance or repair activities
Other duties as assigned