Restaurant General Manager

P.F. Chang's • Lexington, KY

6d

About The Position

P.F. Chang's is hiring a full-time, salaried Operating Partner or General Manager to lead restaurant operations and deliver exceptional guest experiences. The role focuses on fostering a culture of integrity, innovation, teamwork, and outstanding hospitality while using local market knowledge and leadership skills to grow sales and maintain high standards of quality and service. The position also involves developing team members, monitoring restaurant performance, and supporting the restaurant's long-term success.

Requirements

• Progressive restaurant or hospitality management experience.
• External hires must have recent prior experience as a General Manager.
• Valid driver's license for occasional operational duties and travel between restaurant locations.
• Strong passion for exceptional guest experiences and a guest-centric mindset.
• Proven record of driving sales growth and achieving KPI and EBITDA targets through strategic goal setting and local market expertise.
• Demonstrated success mentoring and coaching people at various levels.
• Understanding of inventory management, cost of goods, and financial controls, including P&L.
• General proficiency with POS systems, corporate software systems, third-party delivery platforms, inventory systems, and reservation systems.

Nice To Haves

• Experience in casual or upscale dining.
• Hospitality or business degree.
• Culinary and kitchen acumen, including experience managing or running culinary or kitchen operations.

Responsibilities

• Deliver exceptional, personalized guest service; engage with guests to create a welcoming atmosphere, encourage sales, and ensure satisfaction.
• Drive incremental sales by providing exceptional service and coaching team members on upselling.
• Analyze financial performance and respond to market trends to identify opportunities for continuous improvement.
• Take responsibility for restaurant operations and use KPIs and EBITDA targets to guide improvement initiatives and long-term growth.
• Set standards for integrity, professionalism, innovation, teamwork, and dedication across the restaurant.
• Develop management team members through leadership training and prepare them for future roles.
• Maintain high culinary and hospitality standards.
• Inspire and motivate the team; provide training, coaching, and performance reviews.
• Encourage new ideas and calculated risks to support organizational success.
• Perform occasional operational duties such as providing shift coverage, meeting liquor license requirements, delivering catering orders, making supply runs, conducting local marketing, attending offsite training or business meetings, and traveling between restaurant locations.

Benefits

• Medical, dental, and vision coverage.
• 401(k).
• Paid time off.
• Monthly and quarterly performance bonuses.
• Paid management training and professional development.
• Promotion from within.
• Employee referral bonuses: $250 for Team Member positions and $500 for restaurant management positions at locations other than the employee's home location.
• Exclusive employee discounts.
• Financial assistance through the Lucky Cat Fund for qualifying team members experiencing hardship.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed