Restaurant General Manager

sweetgreen • Fayetteville, NC

6d

About The Position

The Head Coach (General Manager) leads and mentors a restaurant team, balancing people leadership, operations, and business performance. The role builds an inclusive team culture, develops talent, and uses technology and data-driven insights to optimize operations, profitability, and guest experiences.

The General Manager maintains standards for food quality, safety, cleanliness, and equipment maintenance; addresses facility, supply, and food-quality issues; and prioritizes team safety. The role delivers hospitable, brand-aligned guest experiences, responds to guest metrics, analyzes reports, manages costs and schedules, and executes plans to drive sales and profit. The General Manager also operates and supports business systems, troubleshoots issues, and carries out duties associated with the Assistant Coach, Shift Leader, Kitchen Lead, and Team Member roles.

Sweetgreen describes itself as a national restaurant brand focused on building healthier communities by connecting people to real food. The company says it has been reimagining fast food since 2007 and is committed to developing employees in its restaurants and support center.

Requirements

• At least 3 years of food-service experience, including at least 2 years of hands-on management.
• Experience hiring, developing, training, and motivating team members.
• Skill in planning, managing, and forecasting financials, labor, and inventory.
• Hands-on experience managing and optimizing processes in a fast-paced environment.
• Proven ability to lead and mentor teams collaboratively.
• Meet the physical requirements of the Head Coach career path roles, including Assistant Coach, Shift Leader, Kitchen Lead, and Team Member.

Nice To Haves

• Experience in high-volume, fast-paced restaurants.
• Hands-on experience with local, organic, and sustainable products.
• ServSafe Manager or Regional Manager Food Safety Certification.
• Comfort with digital tools for operations, reporting, and team communication.
• Strong financial acumen, including managing budgets, labor, and profit and loss.
• Exceptional adaptability and problem-solving in dynamic environments.
• A data-driven mindset and curiosity to identify and implement operational improvements.
• Commitment to operational excellence, hospitality, and team engagement.
• Experience in fast-casual or retail operations.

Responsibilities

• Lead the team by balancing people, operations, and business performance.
• Foster an inclusive culture, coach and develop talent, and manage the full employee lifecycle.
• Ensure compliance, provide timely feedback, and develop a strong, diverse talent pipeline.
• Maintain food-safety, cleanliness, food-quality, and equipment-maintenance standards; resolve facility, supply, and food-quality issues while prioritizing team safety.
• Deliver clean, hospitable, brand-aligned guest experiences and act on guest metrics.
• Use data and business reports to make decisions and identify operational improvements.
• Drive sales and profit by managing costs and executing strategic plans.
• Create effective schedules aligned with business goals and manage financials, labor, and inventory.
• Operate and support systems, troubleshoot issues, and prioritize daily operations for smooth business and guest experiences.
• Perform essential duties from the Assistant Coach, Shift Leader, Kitchen Lead, and Team Member roles.
• Hire, train, motivate, coach, and develop team members.

Benefits

• Competitive base salary with 20% bonus potential.
• Medical, dental, and vision plans.
• Paid vacation and wellness time.
• 401(k) program.
• Paid family leave.
• Complimentary greens and Sweetgreen swag.
• Opportunities to impact the team, community, and business.
• Collaborative team and clear career path for personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed