Restaurant General Manager - Sports & Social - Maryland
About The Position
The Restaurant General Manager plays a vital leadership role in delivering an exceptional dining experience by overseeing all aspects of daily restaurant operations with professionalism, efficiency, and a passion for hospitality. Your ability to guide and inspire team members, uphold service and culinary standards, and foster strong communication between front‑of‑house and culinary teams directly enhances the guest experience. Through thoughtful leadership, operational expertise, and a commitment to excellence, you help create a vibrant, welcoming environment where guests feel valued and team members are empowered to perform at their highest level—upholding the elevated service that defines the Live! brand.
Requirements
- Have general beverage knowledge of spirits, wine, beer, and cordials.
- Knowledge of sanitation laws and health regulations and applicable OSHA regulations
- Knowledge and experience in POS systems such as Micros, Aloha
- Knowledge of budgeting, P&L review, percentages, variances, etc.
- High school diploma or equivalent required; 4-year degree in related fields preferred.
- 5-7 years experience in restaurant management and supervision.
- Ability to analyze and interpret operation results
- Ability to solve complex problems
- Ability to perform assigned duties under pressure
- Accuracy in completing assigned duties in a timely manner
- Must be certified in alcohol awareness
- Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.
Nice To Haves
- Flexible work schedule.
Responsibilities
- Create a strong partnership with the culinary and front of house staff to ensure exceptional guest service, consistent dish presentation, and exceptional food quality.
- Maintaining open communication with staff and fostering a team spirit.
- Work closely with the servers/hostesses and culinary staff to ensure that all equipment is properly maintained, and that cleanliness exceeds expectations.
- Supervises and assists in guest service training for all Team Members
- Manage quality control of the service and timeliness of food & alcohol orders.
- Evaluate and respond to guest trends, needs, issues, and comments.
- Assists with the development of marketing strategies to drive new visitation, guest loyalty and VIP player and Host driven events.
- Helps create venue awareness through social media channels.
- Plans and executes various ethnic Asian Holiday calendar events.
- Stays abreast of competitive techniques and strives for continuous improvement.
- Ensures that the outlet’s physical appearance/FFE is maintained in exceptional condition.
- Ensures compliance with all regulations associated with food, alcohol, and gaming.
- Coordinates with the culinary team and purchasing to ensure that the outlet maintains appropriate beverage/food inventories.
- Optimizes the controlling the cost of labor, food, and beverage.
- Other duties as assigned.
Benefits
- Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
- Free Basic Life Insurance
- Free Short Term & Long-Term Disability
- Generous retirement savings options
- Paid Time Off
- Tuition Reimbursement
- On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
- Training and pathways for career growth
- Robust Rewards & Recognition Programs
- Annual Merit Based Pay Increases
- Discretionary Performance Bonuses
- Discretionary Service Bonuses
- Free parking
- Free food and discounted meals
- Live! Hotel, Food & Beverage, and Entertainment Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
