Assistant General Manager - Luma - Maryland

Live! Casino and Hotel Maryland•Hanover, MD

5d•$64,892 - $89,506•Onsite

About The Position

The Assistant General Manager of Luma plays a vital role in delivering the elevated, high‑energy experience that defines the Live! brand. In this role, you support daily lounge operations, uphold exceptional service standards, and guide a team that thrives in a fast‑paced nightlife environment. Your expertise in both restaurant management and beverage operations ensures flawless execution, responsible alcohol service, and a vibrant atmosphere where guests enjoy unforgettable moments.

Requirements

Ability to analyze and interpret restaurant and beverage operation results.
Ability to solve complex problems.
Ability to perform effectively in a fast‑paced, nightlife‑driven environment.
Knowledge of sanitation laws and health regulations and applicable OSHA regulation.
A variety of task and deadlines requires irregular work schedule.
Ability to perform assigned duties in an interruptive environment.
Accuracy in completing assigned duties in a timely manner.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
High school diploma or equivalent required; some college preferred.
Must be Serv-Safe and RAMP certified.
Must have full working knowledge of POS.
Must have knowledge of approved Responsible Gaming Program.
Willingness and ability to be flexible with work schedule. May require extended hours and work week from time to time.
Must be able to obtain and maintain a valid gaming license as determined by the Maryland State Lottery and Gaming Commission for the position.
Ability to stand for long periods of times without sitting or leaning.
Ability to climb stairs multiple times daily.
Ability to handle multi-tasking-heavy work-exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Ability to climb, bend, stretch, twist or reach with your body and arms.
Ability to work under variable temperatures and noise levels.

Nice To Haves

some college preferred
preferably in fine dining, craft cocktail, or nightlife environments.

Responsibilities

Adhere to, implement, and uphold all company and departmental policies.
Supervise and assist in daily training of managers and hourly employees; maintain open communication across the department.
Maintain beverage/food inventories and ensure quality control for alcohol service.
Ensure timely, consistent, elevated service aligned with lounge standards.
Assist in managing labor, beverage, and food costs to meet budgeted goals.
Ensure employee and guest safety through strong knowledge of safety procedures.
Ensure compliance with all applicable liquor laws and gaming regulations.
Achieve revenue goals, control expenses, and maximize profitability across lounge operations.
Maintain company operating standards and demonstrate professionalism that reflects Live!’s values.
Respond to guest trends, feedback, and issues to enhance satisfaction and future business.
Extend complimentaries in accordance with the property comp matrix.
Other duties as assigned.

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts