Restaurant General Manager
About The Position
As a Head Coach (General Manager), you lead, strategize, and mentor the store team. You inspire the team, drive operational excellence, and deliver exceptional guest experiences, using data-driven insights to help build healthier communities through real food. You balance people leadership, restaurant operations, and business performance. You build an inclusive culture, coach talent, use technology to optimize operations, and drive profitability. You maintain high standards for food quality, safety, and cleanliness while adapting to a dynamic environment. The role includes performing the essential functions of the Assistant Coach career path, including duties associated with Shift Leader, Kitchen Lead, and Team Member roles.
Requirements
- At least 3 years of food service experience, including at least 2 years in hands-on management.
- Experience hiring, developing, training, and motivating team members.
- Skill in planning, managing, and forecasting financials, labor, and inventory.
- Hands-on experience managing and optimizing processes in a fast-paced environment.
- Proven ability to lead and mentor teams collaboratively.
- Ability to meet the physical requirements of the Head Coach career path roles, including Assistant Coach, Shift Leader, Kitchen Lead, and Team Member.
Nice To Haves
- Experience in high-volume, fast-paced restaurants.
- Hands-on experience with local, organic, and sustainable products.
- ServSafe Manager or Regional Manager Food Safety Certification.
- Comfort using digital tools for operations, reporting, and team communication.
- Strong financial acumen, including managing budgets, labor, and P&L.
- Proven experience hiring, coaching, and developing high-performing teams.
- Adaptability and problem-solving in fast-paced, dynamic environments.
- A data-driven mindset and curiosity to identify and implement operational improvements.
- Commitment to operational excellence, hospitality, and team engagement.
- Experience in fast-casual or retail operations.
Responsibilities
- Lead the full employee lifecycle and foster a culture of trust, transparency, and inclusion.
- Ensure compliance, provide timely feedback, and develop a strong, diverse talent pipeline.
- Maintain high standards for food safety and cleanliness, and ensure equipment is maintained.
- Resolve facility, supply, and food quality issues while prioritizing team safety.
- Deliver clean, hospitable, brand-aligned guest experiences and act on guest metrics.
- Make data-informed business decisions.
- Drive sales and profit by analyzing reports, managing costs, executing strategic plans, and creating schedules aligned with business goals.
- Operate and support business systems, troubleshoot issues, and prioritize daily operations for smooth business and guest experiences.
- Perform essential duties outlined for the Assistant Coach, Shift Leader, Kitchen Lead, and Team Member roles.
Benefits
- Competitive base salary with 20% bonus potential.
- Medical, dental, and vision plans.
- Paid vacation and wellness time.
- 401(k) program.
- Paid family leave.
- Complimentary greens and Sweetgreen swag.
- Opportunities to impact your team, community, and business.
- A collaborative team that lives the company’s core values.
- A clear career path for personal and professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
