Restaurant General Manager

KFC•Murrieta, CA

22d

About The Position

The Restaurant General Manager leads the restaurant team to deliver outstanding guest experiences, achieve sales and profit targets, and comply with brand standards and company policies. The RGM is the key leader in daily restaurant operations and drives culture, training, and execution. The role requires strict adherence to uniform standards and policies, including no cellphone use during work hours, professional appearance, and proper uniform compliance. The RGM oversees restaurant operations, team recruitment and development, customer service, financial performance, compliance, and communication with the Area Coach. The position requires a valid driver’s license, a reliable vehicle, active car insurance, and basic computer skills. The RGM must pass all ROCC evaluations at all times, complete bank deposits as required, and be available to relocate if business needs require. The role’s guest-service expectations include greeting each guest warmly within five seconds, taking and confirming accurate orders efficiently, maintaining professionalism during busy periods, consistently meeting KFC quality and accuracy standards, suggesting complementary items or upgrades, and thanking guests and inviting them back.

Requirements

Valid driver’s license.
Reliable vehicle for transportation.
Active car insurance.
Basic computer skills.
Ability to pass all ROCC evaluations at all times.
Ability to complete bank deposits as required.
Availability to relocate if business needs require.
Strict adherence to company policies, professional appearance, and uniform standards.

Responsibilities

Own restaurant success metrics and lead the team to achieve goals.
Lead guest experiences by ensuring friendly interactions, a clean restaurant, and fresh meals.
Manage daily restaurant operations, including food preparation, service, safety, and cleanliness.
Maintain compliance with KFC standards and local and state health regulations.
Execute marketing promotions and ensure product quality and consistency.
Recruit, train, and develop Shift Supervisors and Team Members; mentor the team through onboarding, training, and development.
Communicate team goals, promotions, and business updates.
Foster a positive, collaborative work environment focused on teamwork and accountability.
Conduct daily pre-shift meetings and weekly performance reviews.
Control labor, food costs, and other controllable expenses to meet budget goals.
Accurately complete sales, inventory, cash-handling, and other reports.
Review daily sales and labor performance and take corrective action as needed.
Ensure every guest receives exceptional service and product quality; address guest feedback promptly and professionally.
Implement programs to drive repeat business and increase sales, including required suggestive selling and upselling.
Enforce safety, sanitation, and security procedures and keep the restaurant inspection-ready.
Maintain accurate team records, schedules, and timekeeping.
Communicate daily with the Area Coach about performance and opportunities.
Ensure training certifications, recertifications, and brand programs are completed on schedule.
Pass all ROCC evaluations and complete bank deposits as required.
Follow company policies on cellphone use, professional appearance, and uniform compliance.
Be available to relocate if business needs require.
Greet each guest with a warm, friendly smile and eye contact within five seconds of arrival or approach to the counter or drive-thru.
Take accurate orders quickly, confirm them clearly, and maintain a calm, professional attitude during busy periods.
Thank each guest sincerely and invite them back.