Restaurant General Manager

KFC•Long Beach, CA

22d

About The Position

The Restaurant General Manager leads the restaurant team to deliver outstanding guest experiences, achieve sales and profit targets, and comply with brand standards. The RGM is the key leader in daily restaurant operations and drives culture, training, and execution. The role requires strict adherence to uniform standards and company policies, including no cellphone use during work hours, professional appearance, and proper uniform compliance. The RGM is responsible for restaurant operations, people leadership, financial and administrative performance, customer service, safety, compliance, and communication with the Area Coach. The position requires a valid driver’s license, a reliable vehicle, active car insurance, and basic computer skills. The RGM must pass all ROCC evaluations at all times, complete bank deposits as required, and be available for relocation if business needs require. The RGM is expected to lead guest interactions that are warm, efficient, professional, and consistent with KFC quality and accuracy standards. This includes greeting guests promptly, confirming orders, suggesting relevant add-ons or upgrades, and thanking guests and inviting them back.

Requirements

Valid driver’s license.
Reliable vehicle for transportation.
Active car insurance.
Basic computer skills.
Must successfully pass all ROCC evaluations at all times.
Must be available for relocation if business needs require.
Ability to lead restaurant operations and teams toward sales, profit, service, and compliance goals.
Ability to complete bank deposits and maintain accurate reports and records.

Responsibilities

Own the restaurant’s success metrics and lead the team to achieve goals.
Lead guest experiences through friendly interactions, a clean restaurant, and fresh meals.
Manage daily restaurant operations, including food preparation, service, safety, and cleanliness.
Maintain compliance with KFC standards and local and state health regulations.
Execute marketing promotions and ensure product quality and consistency.
Recruit, train, and develop Shift Supervisors and Team Members; onboard new team members.
Communicate team goals, promotions, and business updates.
Foster a positive, collaborative environment focused on teamwork and accountability.
Conduct daily pre-shift meetings and weekly performance reviews.
Control labor, food costs, and other controllable expenses to meet budget goals.
Complete sales, inventory, cash-handling, and other reports accurately.
Review daily sales and labor performance and take corrective action as needed.
Ensure guests receive exceptional service and product quality, address feedback promptly and professionally, and implement programs to drive repeat business and sales.
Enforce safety, sanitation, and security procedures; maintain accurate team records, schedules, and timekeeping; and keep the restaurant inspection-ready.
Communicate daily with the Area Coach about performance and opportunities.
Ensure training certifications, recertifications, and brand programs are completed on schedule.
Greet every guest warmly with a smile and eye contact within five seconds of arrival or approaching the counter or drive-thru.
Take accurate orders promptly, confirm them clearly, maintain professionalism during busy periods, and meet KFC quality and accuracy standards.
Offer complementary value items or upgrades as part of the guest service standard.
Thank each guest sincerely and invite them back.
Complete bank deposits as required and pass all ROCC evaluations.
Follow company policies on cellphone use, professional appearance, and uniform compliance.